Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Peoria,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
924 reviews
5 stars
509
4 stars
207
3 stars
103
2 stars
37
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently reported as friendly and accommodating, with several customers highlighting exceptional service from specific employees.
Food Quality
While many customers enjoy the food, there are mixed reviews regarding the consistency of the chicken's juiciness and portion sizes.
Cleanliness
Several reviews mention issues with cleanliness, particularly in the dining area and restrooms, which detracts from the overall experience.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, indicating a need for improvement in order fulfillment.
Value for Money
Customers express concerns about rising prices and portion sizes, suggesting that the value may not meet expectations.
- BSBill Schafer2 days ago5.0Clean, fresh, fast.
- SSShawna Rae (Shaw.na.na)Dec 5, 20255.0The staff is always so nice and understanding when you ask about ingredients. Always fast and friendly service. Thank you!
- MWM WNov 28, 20255.0Made a big order online andchedule to pick it up. They were putting the bags on the counter when I walked through the door at the scheduled time. Food was hot and fresh. Order was filled perfect and food was delicious.
- ILIman LunaOct 27, 20255.0We have been going to El Pollo for over 40 yrs. In California and in AZ. I do not think we ever had a complaint
- JMJesse MillerOct 22, 20255.0I usually eat here twice a month, and every time is an excellent experience however, yesterday I had a little problem, but Gaby, the manager took care of it immediately truly five star service even when the food is not always perfect. The service is always on point thank you Gaby. However, just a disclaimer this is the first time this ever happened to me. The food is usually always perfect regarding the chicken. It’s always hot well done and yet still juicy.
Frequently Asked Questions About El Pollo Loco
What are the regular operating hours of El Pollo Loco in Peoria, AZ?
El Pollo Loco in Peoria is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 9:30 AM to 9:30 PM on Fridays and Saturdays.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services to customers.
Can I place an order online or through an app for El Pollo Loco?
Yes, you can order online via their website or through the El Pollo Loco app available on the Apple App Store.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and Check as payment options.
Where is El Pollo Loco in Peoria located?
El Pollo Loco is located at 10000 W Happy Valley Parkway, Peoria, AZ 85383, USA.
What makes El Pollo Loco's chicken special?
Their chicken is marinated in a special blend of herbs, spices, fruit juices, and garlic, then fire-grilled on an open flame for authentic flavor.
Does El Pollo Loco offer catering and drive-through services?
Yes, El Pollo Loco provides both catering and drive-through services for customers' convenience.
Are there nearby restaurants where I can continue dining after visiting El Pollo Loco?
Yes, nearby dining options include Lakeside Bar & Grill, IHOP for breakfast and brunch, and Chili's Grill & Bar for American and Tex-Mex cuisine.
What local wellness and beauty services are near El Pollo Loco?
Nearby you can find Massage Envy - Lake Pleasant for massage and skin care, Ashlee at Design Me Salon, and Sephora for beauty products.
How can nearby public places help me access El Pollo Loco?
El Pollo Loco is situated close to popular spots like Peoria Regional Preserve for outdoor activities and several food establishments, making it convenient to combine visits and navigate the area.