Dunkin'

Reviews

• PO

  paulina osante

  Nov 17, 2025
  1.0
  Nothing like getting a bitter coffee with a bitter attitude first thing in the morning, drive thru order for an iced coffee. It was so bad, I parked and went inside- ask for a remake because of how bitter the coffee is and she rolls her eyes asking whats wrong...... I just said it qas bitter. She snatches it and remakes it, mean while her and another employee are arguing. More then not in the mornings the coffee is a huge miss, and the attitudes suck at this dunkin. For this reason I usually drive to 59th and thunderbird.
• LD

  Leslie DelMaestro

  Nov 10, 2025
  1.0
  I tried to call the 83rd Ave & Thunderbird location to pre-order 2 boxes of coffee and donuts for pickup at 8 AM tomorrow. I thought calling ahead would make things easier for their team, but the person who answered the phone was extremely rude. He complained about having to throw away coffee today, not wanting to have too much coffee if I didn't show up, 8AM begin his peak hours and would be too busy, complained about having to train new employees, and then said he couldn’t take my order because the phone was too far from the register. When I said I could call another location if it was such an issue, he told me to “go ahead and call someone else” and hung up on me. Totally unprofessional and unnecessary. I’ll be taking my business elsewhere.
• HA

  Heather Anne

  Nov 9, 2025
  1.0
  If I could leave 0 stars I would. I went to this location about a week ago to try to get the Wicked tin with the donut holes. I asked if I could get the donut holes in a seperate bag instead of dirtying the tin. I wanted to keep the tin as a collectible. They absolutely refused and said that it was required to put the donuts in the tin. So I left and got the donuts and tin at another location....which they were happy to keep the tin clean and put the donuts in a separate bag. So today I figured I would try again. I went today and I ordered the $6 meal. At the end of ordering, the guy said, I prefer cash. I asked, why, is your credit card machine down? Then he rudely yells at me, JUST DRIVE AHEAD. Once I get to the window, he refused to even acknowledge me. When he finally did, he was very rude and very short with me. And guess what, took my credit card as payment, so I'm not sure why he said that he preferred cash when I ordered. Unfortunately, I will not be returning to this location even though it has been my preferred location for many, many years. There are 3 other coffee shops on that same corner. You have too much competition to be that rude and that dirty (the trash out fron is always overflowing and it looks like the place is never mopped). I will drive a little bit further North to go to the one that was pleasant about the tin. Or go to the Dutch Bros or Starbucks on the same corner. Do better Dunkin! At least at this location. Smh. Horrible.
• SS

  Soloun

  Nov 9, 2025
  1.0
  Missing half our order. Doughnut and coffee. We were already on our way. We called the store to get a refund where the "GM" answered. We were unable to return to the store, but about 9$ of our order was missing. The GM refused to make any type of refund without the card we had to make a purchase. It was also a mobile order with order number we did not have the card on us. He stated the order number was not sufficient enough and refused refund. This location is okay with starting someone's morning offer with frustration instead of assistance along with taking their money with refusal of refund.
• MD

  Matt Dinopoulos

  Nov 7, 2025
  1.0
  Absolute worst location. Consistently out of items, given incorrect orders or dry and old pastries. Considering every person there looks like they hate living, it looks like they’re taking it out on customers by not giving a crap about their food and orders. This location should be shut down.

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