Chipotle Mexican Grill

3.0
760 reviews
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Business Details

9940 W Happy Valley Pkwy, Peoria, AZ
85383, United States
(623) 362-1252
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Happy Valley is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
9940 W Happy Valley Pkwy, Peoria, AZ
85383, United States

Hours

Reviews

3.0
760 reviews
5 stars
269
4 stars
101
3 stars
57
2 stars
63
1 star
270

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty counters, floors, and food preparation areas.

Service Quality

Customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Food Quality

Frequent complaints about food quality, including undercooked rice, incorrect orders, and small portion sizes.

Management Issues

Several reviews pointed to a lack of effective management and leadership, contributing to ongoing problems at the location.

Customer Experience

Overall, many customers expressed disappointment with their experiences, citing long wait times, order inaccuracies, and poor hygiene.
  • GL
    George Laughton
    Nov 11, 2025
    4.0
    Overall the staff is great and food quality is good! I’ve been to this location dozens of times and it can be inconsistent. But definitely more good experiences than bad. I always get a barbacoa bowl. The portions are generous. Also my son always gets a bean and cheese burrito. Some cashiers ring it up as a couple sides and others as a veggie burrito. I've also found that the online orders tend to have smaller portions. We no longer order online. We will only go in to order. The guac is lights out!
  • AA
    AJ Adams
    Oct 20, 2025
    1.0
    Incredibly messy counters. Rude staff—to my son and wife. Absolutely unprofessional and horrible service. Used to eat at this location 1x a week. Now, never again!
  • XX
    x x
    Oct 13, 2025
    1.0
    Please stop giving out soggy chips it’s disgusting Update gave me the complete wrong order on a pick up like you read a name? Not that hard I wouldn’t imagine
  • KS
    Kavya Shivashankar
    Oct 11, 2025
    1.0
    Cilantro rice is uncooked. This has happened twice now and the folks in this chipotle do not address this. They lend a deaf ear to this feedback and are not willing to even look at their rice.
  • CM
    Cody P. Mack
    Oct 6, 2025
    2.0
    Allow me to preface by saying this negative feedback is not directed at the front facing staff, they were lovely and did their best to provide, given the total lack of leadership and quality control. First off, the line was maybe 10 people strong… took about 45 minutes to order as there was only one person on the line. Get to order and there’s only chicken, steak, and carne asada… no fajitas, no carnitas, no Barbacoa. They were kind enough to give me a little extra chicken to make up for the lack of what I wanted. The rice was crunchy, the beans dry, the chicken was completely burned, and the lettuce was so poorly cut it landed like sheets in my bowl. I pray this location gets help. I’ve had many mixed experiences as I have chipotle 2-3x a week on every side of town… but think this might be a new low.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Happy Valley serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill in Peoria?

Chipotle is open every day from 10:45 AM to 10:00 PM.