Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Many customers praised the friendly and helpful staff, particularly highlighting Joseph and Mary for their excellent service.
Food Quality
While some reviews noted delicious burgers and fries, others complained about greasy food, incorrect orders, and high prices for the quality received.
Cleanliness
The establishment was frequently described as clean, though some reviews mentioned issues with the restroom cleanliness.
Pricing
Several customers felt that the prices were too high for the portion sizes and quality of food, leading to dissatisfaction.
CM
Carlos Marguet
Feb 2, 2026
5.0
Joseph was a really big help! Him and his team was great! 👍🏽
ZD
Zayn dlg
Jan 29, 2026
5.0
Real good
RA
Rob Armbruster
Jan 26, 2026
5.0
Smashburger’s are consistently my favorite fast food style burger and it’s never crowded. I like that they have Coke products also.
MG
Marina Grado
Jan 22, 2026
5.0
Everytime we visit this location, the customer service is always first-rate. We are immediately acknowledged and politely engaged with. The establishment is always clean and tidy. Even more so, the food served is consistently delicious and cooked to perfection. Highly recommend this location.
GG
GDJ
Jan 11, 2026
5.0
This review is being written as a followup to a review I published on the Broadway & Alvernon store #1800. If you reference that review ( Broadway & Alvernon ) you will read about the issue we encountered with the staff on 12/31/25. The owner of the store who also owns this store ( Oro Valley ) was quick to reach out to us and let us know that the conduct that was displayed at the Broadway store was not acceptable not policy or how staff is trained. In addition to an investigation into this problem at Broadway store he offered to comp a meal at the Oro Valley location. We accepted and on 1/11/2026 we visited the store. Staff greeted us on arrival and after a brief encounter with the manager we were served fresh American Classic Smash Burgers, hot and fresh tater tots, and a side of chili along with the customary drinks. The staff had no idea who we were when we entered but the greeting was warm and friendly in fact everybody that entered the store was greeted in a like manner while we dined. I didn't write the Broadway review to receive a comped meal ( however it was appreciated and thoughtful ) but to point out the experience that we received at the Broadway store and to hope some changes could be made for the benefit of other customers. Oro Valley was friendly, respectful, and the food was great !