Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported cold, overcooked, or burnt food, with several mentioning that their meals were not fresh.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, rude staff, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including unpleasant odors and dirty tables.
Staff Attitude
Feedback indicated that staff members often appeared disinterested or unfriendly, impacting the overall customer experience.
VD
Vic Di
Dec 30, 2025
1.0
Horrible took like 15 minutes to get my food and there was 2 people in store and 1 at the drive through we asked about our food and they hadnt even started our order
RO
Russ O
Dec 14, 2025
2.0
I went to Wendy’s for something simple. Quiet. Efficient.
Chicken nuggets. A chicken sandwich. French fries. A soda.
The fries came out burnt. Not crispy—burnt. Like they’d already been through a fight and lost.
The chicken nuggets were overdone. Tough. Dry. They didn’t survive the heat.
The chicken sandwich? Acceptable. It understood the assignment.
Then I went for a soda. Most of the flavor options were out.
You don’t take a man’s choices. That’s how things escalate.
I ate my meal in silence. I left without making a scene.
But understand this—
I noticed.
Wendy’s used to be a place of balance. Today, it was chaos.
GB
Gerald Baker
Dec 12, 2025
2.0
Under staff ,out of syrups on drink machine staff wjould not fill my drink from behind counterfor my togo order . I really like Wendy,s but this location was not very good.
RT
robert tabb
Dec 10, 2025
5.0
Not a big fan of the kiosk. And waited for a register person.
JR
Jon Ryan
Dec 2, 2025
3.0
I used to come to this location regularly last year. Service was always good back then. Went back today for the first time in a long time. Ordered at the kiosk because there were no employees to be seen. When the employees finally appeared, it seemed to only be because there was a car at the drive thru. My name was up on the screen, so I knew the order had been placed, but they just ignored it (and me, standing at the counter) to focus on the drive thru orders. Finally got an employee and asked about my food. Turns out my burger had been made and had just been sitting there the whole time getting cold. No ketchup at the condiment area (meaning I had to go try to get an employee's attention again to get ketchup), and being out of Dr Pepper did not improve my attitude about this location.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular hours for drive-thru service at this Wendy's location?
The drive-thru is open from 6:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy's offer dine-in and delivery options?
Yes, this location offers dine-in, delivery, and drive-thru services, but curbside pickup is not available.
Can I order Wendy's food online or through an app?
You can place orders online at order.wendys.com or use the Wendy's mobile app available on the Apple App Store.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Wendy's serve breakfast and what meals are available?
Yes, this Wendy's serves breakfast, lunch, and dinner at their Mesa, AZ location.
How can I contact this Wendy's location for questions or feedback?
You can call the restaurant directly at (480) 357-8246 or contact Wendy's Customer Care via their website's contact page or phone at 888-624-8140.
Are there any nearby places to visit before or after dining at Wendy's on E. Southern Avenue?
Nearby places include Babbo Italian Eatery, IHOP for breakfast and brunch, and Andy's Frozen Custard for dessert, ideal for planning a full meal or treats around your Wendy's visit.
Is there a spa or beauty salon near this Wendy's location?
Yes, several spas and salons such as Escape Nail Spa, Day Spa, Reflexology Pedicure, and Spa Individual are close by for relaxation before or after your meal.
Where can I find quick groceries or discount shopping near Wendy's on E. Southern Avenue?
Dollar Tree is a nearby discount store and convenience store where you can shop for groceries or essentials conveniently.
Are there other dining options near this Wendy's location?
Yes, nearby dining options include Firehouse Subs for sandwiches, Thai Kitchen for Asian cuisine, and Little Caesars Pizza for quick pizza.