Wendy's

3.0
137 reviews

About

Fast Food Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1155 S. Dobson Rd., Mesa, AZ
85202, United States

Hours

Reviews

3.0
137 reviews
5 stars
50
4 stars
12
3 stars
11
2 stars
14
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and frequent order mistakes, leading to frustration.

Staff Attitude

Several reviews highlighted rude or dismissive behavior from staff, particularly from management, impacting customer experience.

Food Quality

Customers expressed dissatisfaction with food quality, including cold items, incorrect orders, and concerns about freshness.

Cleanliness

While some noted cleanliness, others reported unsanitary conditions, particularly in the bathrooms.

Positive Experiences

Despite the negative feedback, there were mentions of friendly staff and good service from specific employees, indicating potential for improvement.
  • BC
    barrett cowart
    Nov 17, 2025
    4.0
    Good was spot on but customer service tone and location wasn’t the best.
  • AP
    Abigail Paul
    Nov 13, 2025
    2.0
    We normally love Wendy's and go to a different location but tonight we had to go to this one and everything went wrong: 1) we pre-ordered through the app but then one entree we had already paid for was apparently not available when we got to the store to pick up; 2) they let us choose whatever we wanted as a replacement so I got the classic Asiago chicken sandwich without any alterations, and they gave me the spicy one instead 3) we upgraded the fries on my partner's combo to be a large but the container was only half full, so we might as well have just kept the medium and saved the upcharge; and 4) I found a hair in my sandwich that was absolutely not mine. Will definitely avoid this location in the future.
  • RR
    Rachel
    Nov 2, 2025
    5.0
    The workers were very kind and the food was hot and delicious!
  • BL
    bella lewellin
    Oct 30, 2025
    1.0
    I genuinely do not understand how I ended up with a piece of chicken🤮🤮 on my burger and shredded lettuce when it’s usually pieces??! I usually go to the location off Arizona ave but accidentally placed it at this location so I am even more upset this is how I got my food. This is absolutely gross to find a COMPLETELY different piece of meat on my burger! I get trying to be fast but that will lead you to getting people sick or food violations. This is crazy work!!!
  • FD
    FRAMPTON DELACROIX
    Oct 21, 2025
    5.0
    Great location food always hot. Paityn took my order and was very professional

Frequently Asked Questions About Wendy's

Is 1346 W. Southern Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.