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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Mesa, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1229 N. Power Road for the ultimate SONIC experience!
Many customers reported long wait times, often exceeding 20 minutes, especially for drive-thru and mobile orders.
Food Quality
Food quality was inconsistent, with several complaints about cold or improperly prepared items.
Customer Service
Customer service varied widely; some employees were friendly and helpful, while others were reported as rude or unprofessional.
Order Accuracy
Numerous reviews mentioned incorrect orders being delivered, leading to customer frustration.
Cleanliness
Several customers noted unsanitary conditions, including issues with food handling and cleanliness in the restaurant.
MC
Matt Chuprun
1 day ago
1.0
I’ve waited over 40 minutes for my food on the patio and it still has not come. They should shut this place down, none of the employees are hustling at all. It’s not even busy. Not a single employee has come out to say anything.
KP
Kevin Patterson
Feb 11, 2026
2.0
Ordered using the app. No napkins included with the order. Really??? Especially when it included a cooney chili dog. The chili is very salty 🧂, beware. However the relish is excellent.
HM
Hailey M
Feb 4, 2026
5.0
Food was running late... but our server made the whole experience worth it ❤️ my husband and I couldn't stop laughing 😂 very bubbly girl with interesting.. makeup would return because of her
DB
Debbie Bednar
Feb 3, 2026
3.0
Sonic has a decent menu, & seems to move the people quickly through the drive thru. I found it to be a bit strange when I was asked when I got up the window to pick up and pay for my order, if I wanted my change back??!! I have never been asked this from a drive thru attendant. Maybe I should be requesting for a discount!!!!
MT
Morgan And Tucker
Jan 22, 2026
2.0
I hate writing bad reviews but sadly I've had enough. This sonic is hit or miss. Mainly miss. Some of the workers are very rude and acting like they don't want to be there. Sometimes we have to remind them we are waiting outside for an order ahead if not it'll just sit and get old. Waited 17 minutes once for 2 drinks. As soon as we said something the drinks were brought out and kinda old like they have been just sitting there. We also frequently find tiny little bits of hair/fur in our food. I think we are done with this Sonic for now.