Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Mixed reviews on food quality; some praised freshness and taste, while others reported greasy and cold items.
Service Issues
Frequent complaints about slow service and incorrect orders, with some staff being described as rude or unhelpful.
Staff Performance
Several positive mentions of friendly and helpful staff, particularly Caleb and Alicia, enhancing the customer experience.
Cleanliness
Generally clean dining area, but some reports of dirty bathrooms and inconsistent cleanliness.
SV
Sam Vudrag
1 day ago
5.0
This location’s customer service is exceptional, compared to Power/McDowell. Alicia was so sweet and great at her job. Will definitely go the extra distance to visit this Smashburger again. Thank you!!
ES
Elizabeth Santoyo
Feb 13, 2026
1.0
If it was busy I would understand but we were the only ones there. Everything was so greasy. From the patties to the hot dog and ESPECIALLY the Brussels sprouts. Honestly so disappointed. We still ate everything because we don't waste food and it was expensive. The sweet potato fries were hard and you could tell the oil is old.
Also, we placed a mobile order and changed our mind and decided to eat in store. I asked the cashier if it was OK if we could just eat inside and his response was yes you can eat inside. Just don't make a mess.
KH
Kevin Harmon
Feb 9, 2026
1.0
Food was cold and greasy, one person up front overwhelmed with 2 cooks in the back that would not help the front at all
JP
Johnny Pesina
Feb 7, 2026
1.0
Did not get my order correct the first time so had to wait for the more food to be cooked while the original food sat and got cold while I was waiting... Please pay more attention when taking orders.
PC
Patryk Czekaj
Feb 1, 2026
1.0
The day after i got married, my wife and i went to this smashburger. She had forgotten her purse there and the staff had taken it to the back. We didnt realize the purse was missing until the evening when we tracked her credit cards being used at the frys nearby. We filed a police report and the police located her purse in their safe. Months later we find out one of the staff members was arrested for stealing from customers. When we brought it up with smashburger corporate, they claim they were not responsible and did nothing wrong. Smashburger has lost a customer for life. I will never trust a company that protects thieves and liars.
What type of food does Smashburger in Mesa, AZ offer?
Smashburger offers handcrafted fast-casual food including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, sides made with fresh, premium ingredients, and desserts.
What are the regular dining hours for Smashburger at 6807 E. Baseline Rd.?
Smashburger is open from 10:00 AM to 9:30 PM Monday through Thursday and Sunday, and until 10:00 PM on Fridays and Saturdays.
Does Smashburger in Mesa, AZ serve breakfast and dinner?
Yes, the restaurant serves breakfast, lunch, and dinner.
Can I order food for delivery from Smashburger in Mesa?
Yes, delivery is available daily from 10:30 AM to 8:30 PM on weekdays and Sunday, and until 9:30 PM on Fridays and Saturdays. You can order online via their delivery link.
Does Smashburger offer online ordering or pay ahead options?
Yes, Smashburger provides order and pay ahead services through their website and mobile app.
Is the Smashburger location at Baseline & Power equipped for accessibility needs?
Yes, it has wheelchair accessible entrances, parking, seating, and restrooms, as well as high chairs and family-friendly amenities.
Are there seating options available at this Smashburger?
Yes, Smashburger offers indoor and outdoor seating options for customers.
Which nearby places can I visit along with Smashburger on Baseline & Power?
Near Smashburger, you can visit Starbucks for coffee and smoothies, Dolphin Car Wash for car cleaning services, and Marco's Pizza for additional dining options.
How can nearby Starbucks locations help in planning your visit to Smashburger?
The nearby Starbucks locations provide options for coffee or smoothies before or after your meal at Smashburger, enhancing your dining experience in the area.
If you need banking services near Smashburger at Baseline & Power, where can you go?
You can visit WaFd Bank - Superstition Springs which is close to Smashburger for your financial services needs.
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