Smashburger

4.1
1745 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
6807 E. Baseline Rd., Mesa, AZ
85209, United States

Hours

Reviews

4.1
1,709 reviews
5 stars
1,040
4 stars
268
3 stars
142
2 stars
80
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Quality

Caleb received numerous commendations for his attentive and friendly service, contributing to a positive dining experience for many customers.

Food Quality

Customers frequently praised the deliciousness of the burgers and fries, highlighting specific items like the Colorado Double and sweet potato fries.

Cleanliness

The dining area was consistently noted as clean and well-maintained, enhancing the overall customer experience.

Inconsistent Service

Some customers reported long wait times and issues with order accuracy, indicating a need for improvement in service efficiency.

Staff Attitude

While many staff members were described as friendly and helpful, there were instances of negative interactions that detracted from the overall experience.
  • WT
    Wade Tanner
    3 days ago
    1.0
    Arrived at the restaurant at 6:30 to be told they wouldn’t take our order for 30 minutes. No explanation or apology. Just unwilling to serve anyone. It doesn’t take a lot to attempt customer service so hopefully someone can provide some training on what to do when the store is busy (because you need to be busy to stay in business).
  • HH
    Heather Howard
    3 days ago
    4.0
    Came to Smashburger for the first time in several years because I was craving the haystack onions. Imagine my disappointment that they have been discontinued. The burgers are good and the service was acceptable, but without the haystacks, I have very little reason to return.
  • SW
    Soso W
    4 days ago
    5.0
    Alicia was very patient with us. She was also very respectful. She got us our food quickly. The food was good. Would definitely come here again.
  • MM
    Magbeck
    Jan 5, 2026
    5.0
    My daughter and I went to eat there. It was first time for her. We both order the Double Truffle burger, bunless for her, and mine with bean patties. We were super pleased with the food quality and the service we received. The cashier was very welcoming to us. We also enjoyed the red potatoe waffles 😋😋 Prices are affordable.
  • MV
    Mallory Volkmann
    Dec 22, 2025
    4.0
    Everyone was polite and friendly, but it was extremely slow to get our food even though there were not a lot of people there. We waited over 20 minutes to get a single to-go burger when there was no one else in line in front of us. I appreciate that they offer a gluten-free bun to accommodate allergies, but it’s frustrating that I couldn’t have multiple sauces because they only serve them using a spatula directly on the bread which leads to cross contamination.

Frequently Asked Questions About Smashburger

What type of food does Smashburger in Mesa, AZ offer?

Smashburger offers handcrafted fast-casual food including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, sides made with fresh, premium ingredients, and desserts.

What are the regular dining hours for Smashburger at 6807 E. Baseline Rd.?

Smashburger is open from 10:00 AM to 9:30 PM Monday through Thursday and Sunday, and until 10:00 PM on Fridays and Saturdays.