CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Mesa is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.
Food Quality
There were numerous complaints about food quality, including cold items, missing ingredients, and stale pastries.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendliness.
Pricing Concerns
Many customers felt that the prices were too high for the portion sizes and quality of food received.
BS
Bill Slack
Dec 27, 2025
5.0
Elliot was a great man , with excellent service !!! Give that man a raise !!!!
LW
Lee Wernsing
Dec 20, 2025
3.0
First time back to Panera in a year and boy has the food quality slipped. The packaged broccoli cheddar soup Panera soup I buy at Frys is better. The staff were friendly and helpful and the store was busy and clean.I should have gone for sushi.
HN
Here Now
Dec 20, 2025
1.0
Ordered online thru drive thru my order wasn't large enough and Elliot in drive thru at the speaker told me I had to walk inside to get it. And I still had to wait 15mins in line before getting out of the drive thru.Bad customer service
LJ
Lisa Jodie
Dec 9, 2025
1.0
Tonight 12/9/25 I ordered turkey cheddar sandwich which is my favorite, I got home to find out they forgot to put turkey in the sandwich. :’(
SS
SentArray
Dec 3, 2025
2.0
Since posting this review, the company has reached out (quickly) to let me know they are working to improve and also offered to make things right. I added a star for that. I’m part of their sip club and frequent many different locations. I’ll be checking back in to see if I need to delete this review and give them a higher rating 🙂
First, you’d think you would be greeted with a hello and a smile at a business establishment. Not here. That’s whatever lol
You can tell they subcontract a window cleaning company, which is always nice. But then I get inside and see that it looks like it hasn’t been cleaned for at least a couple days. Especially the bathroom. And I got here right at 7 AM. So there’s no way anyone created that mess before I got there. After seeing that I’m afraid to even drink the coffee. Forget about ordering any food! 🤢