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McDonald's

3.3
(2781 reviews)

Business Details

9145 E Apache Trail, Mesa, AZ
85207, United States
(480) 984-8064
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9145 E Apache Trail, Mesa, AZ
85207, United States

Hours

Reviews

3.3
2,781 reviews
5 stars
898
4 stars
518
3 stars
464
2 stars
232
1 star
669

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, poor service, and long wait times, with many expressing frustration over incorrect orders and lack of assistance.

Food Consistency

There were numerous complaints about cold food, missing items, and incorrect orders, indicating a significant inconsistency in food preparation and delivery.

Management Issues

Several reviews highlighted poor management practices, including lack of training for staff and inadequate handling of customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food quality was good when fresh.
  • CH
    Cristine Henderson
    5 days ago
    3.0
    It's hit or miss at this location. The normal staff has been consistent lately. However the young man I saw tonight, it was my first time seeing him there, and he definitely did not look like he wanted to be there, lol. It was pretty busy, but wanted to note the Shamrock Shake is back for a limited time, and I certainly wanted to get one before they're gone from the menu. Unfortunately the shake machine looks to have had another failure and as a result, I ended up with a vanilla, and chocolate shake with thin stripes of Shamrock mint added for taste. This location is my go-to, and I will certainly return in the future, but I was really looking forward to that Shamrock shake 🥲 I have no doubt that young man was having a rough night and will certainly do better with more experience in the future. I know it's a gamble when ordering shakes, and unfortunately I lost this battle, yet I will test my luck again next time, in the hopes of yet getting the shamrock shake of sweet mintiness to smooth down the salty delicious fries and burgers.
  • AA
    Ali
    Feb 19, 2026
    1.0
    This place needs to do better with their morning updates. Never had an issue the past 5 years until now. Don't think they want to take orders.
  • NV
    natty vargaz
    Feb 18, 2026
    1.0
    Its not the first time I’ve complained about this McDonalds, the older ladies working have bad communication skills , and they always make us wait even when its not busy they have us pull up to the front of the store and wait an additional 5 minutes for our food, ive also gone in the mornings story no different
  • MP
    Mike mtm pools
    Feb 6, 2026
    1.0
    Unfortunately I moved and this is the nearest for morning coffee or to use rewards. The worst staff and food pre of any McDonald I’ve visit. Hard to believe this franchise owner is allowed to operate. Beatriz doesn’t answer calls or computer.. calling corporate to see if they need to reevaluate this local
  • RH
    Rosie Herrera
    Feb 5, 2026
    2.0
    la que es managger’s asistente que riene el pelo más largo y es de tes morena de que está esta tienda casi todos los días tiene una actitud tan mala cuando lleva las órdenes le dimos las gracias y solo se voltea la cara amargada haciendo caras es una de las peores experiencias que eh tenido en esta tienda es lamentable que sea amable con personas no latinas quiero decir con personas blancas es muy amable quiero decir que es racismo a ellos si les sonríe los atiende bien así que te han cuidado con esta señora ojalá que le llamen la atención es muy grosera pero esta vez sentí muy ma por qué mis hijos le dieron las gracias y ella no contestaba así que se me hizo muy ma de su parte

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9145 E Apache Trail in Mesa, AZ?

McDonald's at 9145 E Apache Trail is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, this McDonald's has a drive-thru that operates 24/7, open from midnight to 11:59 PM every day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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