McDonald's

3.2
361 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
1948 East McKellips Road, Mesa, AZ
85203, United States

Hours

Reviews

3.2
361 reviews
5 stars
134
4 stars
45
3 stars
46
2 stars
25
1 star
111

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Feedback highlighted a mix of positive and negative experiences, with some staff being friendly while others were rude or unhelpful.

Cleanliness

Several reviews mentioned cleanliness issues, with dirty tables and unsanitary conditions noted.

Wait Times

Customers frequently complained about long wait times for food, both in the drive-thru and inside the restaurant.

Management Issues

Multiple reviews pointed out poor management practices, including lack of training and unprofessional behavior from managers.
  • JN
    James Nash
    Jan 4, 2026
    1.0
    Listen. I don’t usually write reviews, but when you hand me a moldy sandwich, you’ve activated something ancient in my blood. I ordered a simple chicken sandwich. SIMPLE. Bread, meat, maybe a little nagging from the missus about my waistline, but so what i work 40 a week. What I got instead looked like it had been forgotten since the last Bruins playoff run—which, by the way, DON’T GET ME STARTED ON. I open the wrapper and BAM—black fuzz. Not lettuce. Not some “new artisan feature.” MOLD. The kinda mold that makes you wonder how long them kids working the fryer been ignoring the dates. Now I’m standing there holding this thing thinking, “Is this what we’ve become as a society?” I mean, I already gotta deal with my favorite hockey team missing the playoffs last year (AGAIN) now you’re telling me I gotta play Russian roulette with my lunch too? What’s next, kid, the fries got athlete’s foot? And don’t hit me with the fake apology voice either. “Sorry about that, sir.” Yeah? I’m sorry I had expectations. I’m sorry I trusted you with BREAD. I could’ve stayed home, yelled at the TV, eaten a can of beans like a man, and been safer. One star because I survived. Barely. Do better. Disappointed. Say hello to your mother for me.
  • JR
    Jared Rolph
    Dec 27, 2025
    1.0
    This mcdonald sucks
  • HS
    Houston “Hws199999” Standag
    Dec 14, 2025
    1.0
    Worse location and unfortunately it’s the one closest to my house. Last week I had waited 45 mins for 2 sausage egg muffins and 1 order of hotcakes. Last night I go and get a family big Mac meal and they forgot half of it. I called and “left a voicemail” with no call back. I hope this location goes out of business.
  • JH
    Joe Hamburger
    Dec 11, 2025
    1.0
    Literally every single time i come here. Something is wrong with the order. They make you wait in the front for about 5-15 mins even when they ain't busy. Even when you use the app. Employees seem to have an attitude when asked whats taking so long. By far the worst McDonald’s in Arizona
  • CG
    Claudia Gonzales
    Dec 7, 2025
    1.0
    Worst customer service I have ever received at McDonalds. When ordering coffee, one would expect to be served HOT coffee. I guess it not apparent to these entitled employee at McDonalds. The little girl at the window had a huge problem with customers asking for hot coffee.

Frequently Asked Questions About McDonald's

What are the regular in-restaurant hours for McDonald's at 1948 East McKellips Road, Mesa?

McDonald's is open from 5:00 AM to 10:00 PM every day of the week at the Mesa location.

What are the drive-through hours at the McDonald's in Mesa?

The drive-through is available daily from 5:00 AM to 1:00 AM at the Mesa McDonald's.