Jimmy John's

3.5
180 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1257 S Crismon Rd, Mesa, AZ
85209, United States

Hours

Reviews

3.5
180 reviews
5 stars
89
4 stars
19
3 stars
13
2 stars
19
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and unprofessional behavior, leading to a negative dining experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others criticized the quality, portion sizes, and consistency.

Cleanliness

Several customers noted the cleanliness of the location, which was appreciated amidst other complaints.

Speed of Service

Customers expressed dissatisfaction with slow service, particularly during delivery and drive-thru experiences.
  • DS
    Dean Szymborski
    3 days ago
    1.0
    THIS PLACE SUCKS! the food is fine! The customer service is down right horrendous! I have been here multiple times and they are awful. They’re rude as heck! And they just say Jimmy John’s at the drive through so quite you can barely hear them. They are mean and literally watch to see what you tip. (Trust me don’t tip them) they are rude. I hate that this is the closest one to me. Sometimes I make the drive to the one on power way BETTER!
  • ML
    M L
    3 days ago
    1.0
    We have tried this Jimmy John’s multiple times, they are unfriendly and get orders wrong. Go to other location.
  • MP
    Michele P.
    Dec 12, 2025
    1.0
    We had a lettuce and tomatoe sandwich with a garnish of turkey and ohhhh they forgot the cheese. Was very very disappointed and they get how much for a sandwich. Will never be back
  • KK
    Katie Koponen
    Dec 3, 2025
    1.0
    Not sure who was working at 7pm on 12/3/25 but they service and food preparation was horrible. First I placed an online order for pick up that took 40 minutes to be ready. I arrived and it was not busy. I picked up my food, got home, and there was only 3 of the 4 sandwiches in the bag. Then one sandwich was made incorrectly with items included that were requested to be left off. Very poor service.
  • JD
    Jason Deloera
    Dec 2, 2025
    1.0
    Staff is very unprofessional and customer is never right and is willing to stand on it and make sure customer isn’t happy. The Manager will tell you to take it to cooperate if you have an issue and isn’t willing to fix problems to make it right. Personally this isn’t great hospitality or customer service. I hope The corporate or franchisee of this location takes care of it since that’s the manger on duty’s request