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Jimmy John's

3.6
(226 reviews)

Business Details

5229 S Power Rd, Mesa, AZ
85212, United States
(480) 279-2442
https://locations.jimmyjohns.com/az/mesa/sandwiches-2386.html

About

Sandwich Restaurant

Location

Jimmy John's
5229 S Power Rd, Mesa, AZ
85212, United States

Hours

Reviews

3.6
226 reviews
5 stars
113
4 stars
35
3 stars
11
2 stars
18
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with several customers reporting negative experiences with staff attitudes and order handling.

Order Accuracy

Many customers expressed frustration with incorrect orders, missing items, and issues with customization requests.

Delivery Issues

Customers frequently reported long wait times for delivery and problems with the delivery service, including missing items and poor communication.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others noted inconsistencies in portion sizes and quality.

Cleanliness

Several reviews highlighted concerns about cleanliness and hygiene practices among staff.
  • MM
    Morgan Massey
    Jan 15, 2026
    5.0
    Came in Sunday night and never been to Jimmy John's before. The young blonde lady at the cashier talked with me for a while about all of the sandwiches. She was extremely patient and helpful. She convinced me to try a toasted Italian sandwich with mustard and pickles, safe to say I was sold. Will be back here to get some sammies for me and the hubbyđź©·
  • GL
    Greta Lindstrom
    Dec 17, 2025
    1.0
    I had gone to this Jimmy Jones around 11:30 to get me and my girlfriend some sandwiches since I had a gift card. My girlfriend wanted her customized sandwich toasted and they had told us they can’t toast it because it isn’t an original sandwich. I said okay and we changed her sandwich to an original sandwich so she could have it toasted. We did all that just for them to not even toast it. This place needs to get it together because how can you advertise toasting sandwiches and not even toast a customized sandwich yet even an original sandwich. So disappointed with the service and the food. You’re better off going to potbelly’s. Can’t believe I wasted a gift card on these crap sandwiches. They couldn’t even give a good explanation why they can’t toast sandwiches that aren’t originals.
  • TS
    Tara Spielberger
    Dec 16, 2025
    3.0
    This store has started using Uber for delivery. I don't order from them very often because it's always been tricky to get them to my location but now it's taking 45 minutes for delivery to show up and my order (which should have double meat and cheese) is a basic sandwich.
  • IC
    Isaiah Carranza
    Dec 2, 2025
    1.0
    Placed an online order around 8. When I picked up the ladies working didn’t speak a word to me even though I said thank you two times. I figured the online order at 8 was better than going in with a fresh order at 830 . I was wrong. These chicks were rude and should be sent to “be nice to people while on the clock school “
  • CF
    Chris Fox
    Oct 24, 2025
    5.0
    Jimmy John’s earns five stars for their trademark speedy service and genuinely friendly staff. All three employees greeted me the second I walked in, which immediately set a positive tone. The place was spotless and well-organized, showing real attention to cleanliness and care. There are a couple of outdoor tables perfect for enjoying your sandwich on a nice day. The quirky signs and fun decor add personality to the space, giving it that signature Jimmy John’s vibe. Overall, a great stop for a quick, fresh meal with excellent service and a welcoming atmosphere.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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