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Jimmy John's

3.7
(298 reviews)

Business Details

4401 E McKellips Rd, Mesa, AZ
85215, United States
(480) 981-3333
https://locations.jimmyjohns.com/az/mesa/sandwiches-2552.html

About

Sandwich Restaurant

Location

Jimmy John's
4401 E McKellips Rd, Mesa, AZ
85215, United States

Hours

Reviews

3.7
298 reviews
5 stars
151
4 stars
44
3 stars
21
2 stars
20
1 star
62

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as stale or undercooked bread, missing ingredients, and overall dissatisfaction with portion sizes.

Customer Service

While some staff were praised for being friendly and helpful, there were numerous complaints about rude service, order mistakes, and unprofessional behavior from management.

Cleanliness

Several reviews highlighted cleanliness issues, including unsanitary conditions and health code violations, such as food being handled improperly.

Pricing

Many customers felt that the prices were too high for the quality and quantity of food received, leading to perceptions of poor value.

Delivery Issues

Customers frequently experienced delays in delivery, with some orders taking over an hour and others being incorrect or incomplete.
  • CP
    C P
    Feb 18, 2026
    5.0
    i’m a regular customer here, And the food is always fresh! Aaron is a great team player and he’s always kind!!! . im grateful for nice staff .
  • MR
    Mark Russell
    Jan 26, 2026
    1.0
    The picture will do my review justice. Such a sad sub compared to what they used to be!! Firehouse Subs now have the market. This was sad and not even worth calling and complaining to someone who has their first management job. If not, even more sad. Shame on you JJ's!! YOU HAVE DONE AND CAN DO BETTER!! SHAME SHAME SHAME ....... **Update** They won't let me post pics of the 1 slice of meat and cheese with a sprinkle of lettuce and a pfffttt of sauce! Haha. Even more sad for this place and company! Check my other reviews before criticizing!!
  • TA
    Toni Averitt
    Oct 11, 2025
    5.0
    I go in to this store often and the staff is always friendly. Store is clean and inviting.
  • JK
    Justin Kelly
    Oct 2, 2025
    1.0
    3 on atmosphere only because I have only ordered delivery from this location. Food gets a 2 because first time ordered nontoasted subs- it was great. Last night ordered 2 subs (toasted) and it was almost unchewable. Bread was browned not toasted or grilled but stale dry brown overcooked, day old bread. Service gets 2 because on one hand they are fast to deliver, on the other they are not very understanding of the problems with their product when brought to their attention. It was $40 for 2 sandwiches, one soda and chips. Plus a fair tip, and it sucked. I have had the same sub from different locations delivered, and it wasn't overbaked like this was. That's what is so frustrating. Quality control👎Customer Service 👎
  • PL
    Panda Lily91
    Sep 3, 2025
    1.0
    Cockroach on counter-While ordering a couple of the girls behind the counter were acting odd that they saw a bug, I asked what kind and she claimed she didn't know. They were giggling and the I saw that it was a Cockroach on the counter, cashier lied, and claimed not to know what it was. I then asked them to void my sandwich That was originally my birthday reward and they acted super annoyed as if it was my fault . I did call corporate, no answer and had to leave a voicemail

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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