Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Mesa,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
1,601 reviews
5 stars
843
4 stars
376
3 stars
160
2 stars
87
1 star
135
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed flavorful dishes while others found chicken dry or poorly portioned.
Customer Service
Customer service experiences varied; some praised friendly staff while others reported rudeness and lack of engagement.
Cleanliness
Concerns raised about cleanliness in dining areas and bathrooms, with some customers noting dirty tables and unpleasant odors.
Value for Money
Customers expressed dissatisfaction with portion sizes relative to prices, citing 'shrinkflation' and high costs for small servings.
Overall Experience
Overall, many customers enjoyed the food and service, but there were significant complaints that affected repeat visits.
- RRRegina Jesus RNov 15, 20251.0You call this chicken when you get nothing but skinny wings 1 tiny breast
- CMchase mabbNov 8, 20255.0This place doesn’t get as much attention as crap places like Taco Bell or Filiberto’s and it makes no sense to me. Literally 10x better and it’s cheaper
- JNJessica NorrisOct 19, 20251.0This location charged my card 58.47 at 3:43am this morning. I go here regularly to purchase from them. I called and spoke to Juan who was very rude and hung up on me after the restaurant charged my card without my knowledge or consent. Stay away from this location they will scam you and somehow have access to your card through digital wallet.
- BBBevy BOct 18, 20255.0The double chicken tostada had lots of flavor and full of chicken.
- JFJoshua FrankenOct 9, 20252.0Really disappointing experience. Chicken was extremely dry and hard as if it was sitting in a warmer for a long time. The sides were fresh.
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours for El Pollo Loco in Mesa, AZ?
El Pollo Loco in Mesa, AZ is open Monday to Thursday and Sunday from 9:30 AM to 10:00 PM, and on Friday and Saturday from 9:30 AM to 11:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco offers delivery services for customers.
Can I order food from El Pollo Loco online or via an app?
Yes, you can order online through their website or via the El Pollo Loco app available on the Apple App Store.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, Visa, and checks as payment options.
Where is El Pollo Loco located in Mesa, Arizona?
El Pollo Loco is located at 1715 S Power Rd, Mesa, AZ 85206, United States.
What type of cuisine does El Pollo Loco offer?
El Pollo Loco serves Mexican cuisine, specializing in fire-grilled chicken and handmade salsas and guacamole.
Is there a drive-through available at El Pollo Loco?
Yes, El Pollo Loco features a drive-through for convenient service.
What nearby fast food restaurants can I visit around El Pollo Loco?
Nearby fast food options include Burger King and McDonald's, both within close proximity for alternative dining choices.
If I'm visiting The Home Depot near El Pollo Loco, can I easily grab a meal at El Pollo Loco?
Yes, El Pollo Loco is located near The Home Depot, making it convenient to stop by for a fresh meal before or after your home improvement shopping.
Are there any healthcare facilities near El Pollo Loco if I need medical services?
Yes, several healthcare centers such as Infinite Healing Center, Cigna Medical Group, and HonorHealth Urgent Care are nearby for your medical needs.