Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Mesa,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
4.1
968 reviews
5 stars
533
4 stars
198
3 stars
105
2 stars
38
1 star
94
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the taste of the chicken and other menu items, though there were complaints about inconsistent portion sizes and food quality, including dry or overcooked chicken.
Service Experience
While many reviews highlighted friendly and attentive staff, there were notable instances of poor service, including rudeness and lack of attention during busy times.
Cleanliness Issues
Several customers pointed out cleanliness concerns, particularly in the bathrooms and dining areas, indicating a need for better maintenance.
Value for Money
Some customers felt that the prices were high relative to the portion sizes and quality of food received, leading to mixed feelings about overall value.
Consistency
The restaurant received mixed feedback regarding consistency in food quality and service, with some customers reporting excellent experiences while others were disappointed.
- CACLA Admin5 days ago5.0I want to take a moment to highlight the outstanding team at the store located at 949 N Dobson Rd, Tempe, AZ 85201. Their exceptional customer service and support consistently impress us. Our company regularly orders lunch for our employees, and this restaurant, #3584, is our top choice. Fernanda has been instrumental in assisting us with our catering orders, and the staff always greets us with warmth and helpfulness. Today, we received a delivery, and it was truly a fantastic experience. 😊
- MEMichael EaganNov 17, 20255.0The chicken is always excellent, very delicious. They always give us plenty of salsa!!
- JMJr sewing ManufactureNov 14, 20255.0Love it, best chicken food in Mesa. Customer service is amazing Absolutely one of my favorite restaurant.
- WSWilliam ScholzOct 28, 20255.0I love the taste of the chicken.
- DRDavid ReyesOct 16, 20255.0I got lucky. Got served by the manager, and she was great cordial, and attend to our needs. The chicken was in good condition. Very delicious salad.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Mesa, AZ?
El Pollo Loco in Mesa, AZ is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services to customers.
Can I place an order online for pickup or delivery at El Pollo Loco?
Yes, you can order online through their menu URL or use the El Pollo Loco app to place your order for pickup or delivery.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, Visa, and check as payment options.
Where is El Pollo Loco located in Mesa, Arizona?
El Pollo Loco is located at 949 N Dobson Rd, Mesa, AZ 85201, USA.
What type of food does El Pollo Loco specialize in?
El Pollo Loco specializes in fresh, authentic Mexican food, featuring fire-grilled chicken marinated with herbs and spices.
Is there a drive-through service at El Pollo Loco?
Yes, El Pollo Loco offers a drive-through service for customers.
Which restaurants are located near El Pollo Loco in Mesa?
Nearby restaurants include Chili's Grill & Bar, It's Just Wings, Fazoli's, Pier 88 Boiling Seafood & Bar Mesa, Logan's Roadhouse, Rito's Mexican Food, Wingstop, Subway, and Rubio's.
Are there entertainment or shopping options near El Pollo Loco?
Yes, Mesa Riverview shopping center and East Valley Meeting Spot landmark are close by, offering shopping, parking, and entertainment opportunities before or after dining at El Pollo Loco.
Where can I find grooming and spa services near El Pollo Loco?
Nearby grooming and spa options include Gentleman Joes barber and beauty salon, Sport Clips Haircuts of Mesa Riverview, SAA Laser Institute Skindipity Advanced Aesthetics, SmartStyle, Scarlett Oh Beauty, and Desert Rose Arizona Esthetics.