While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Mesa,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Many customers expressed disappointment with the food quality, citing issues like cold meals, small portions, and inconsistent preparation.
Customer Service
Feedback on customer service was mixed; while some praised the friendliness and attentiveness of staff, others reported rude behavior and poor service.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, indicating a need for better maintenance.
Value for Money
Customers noted that while some meals were considered a good value, others felt the prices were high relative to the portion sizes and quality.
MA
maite avila
5 days ago
1.0
Terrible, I purchased a to go family meal. I received no tortillas after I requested corn. No plates, no spoons, forks. Terrible service
JH
Jose zenon Hernandez
Feb 18, 2026
1.0
Estuve 10 minutos esperando a q tomarán mi orden y cuando les pregunte si me podían tomar la orden me ignoraron muy mal servicio
PF
Pablo Flores
Feb 17, 2026
5.0
This is the BEST pollo loco in the valley. Their prices are cheaper theyre never skimpy with the chicken and they (almost) NEVER forget your salsas. 10/10
CM
Charlie mcmillian
Feb 2, 2026
5.0
Friendly service and good food. I went with a salad. Everything was fresh and good. The chicken was juicy and tender all the ingredients were fresh
AA
Alexa
Jan 18, 2026
1.0
Vengo de México de visita y pase a comer al pollo loco por que me lo recomendaron pero como no se inglés llamaron a alguien que me apoyara y cuando le pedí la orden estaba con una actitud muy déspota, grosera hacia caras por que le molestaba que soy mexicana y como es posible que ella se le mira que es de padres mexicanos y me trate así cuando me dieron lo que pedí estaba helado los tacos y le dije que estaban helados y con su peor cara y en verdad despotamente me dijo que así son cuando no podría ser asi y se los deje ahí junto con lo que pedí me salí en verdad molesta.
Como es posible que odien su raza, su cultura solo porque sus padres la parieron aquí. Yo, vengo de México y la verdad de quien recibo malos tratos es de chicanos jamás de americanos.
Ella es morena con rasgos sureños y habla bien el español pero en verdad que esperemos que el gerente alga algo al respecto.