Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Customers frequently reported long wait times, with some experiencing delays of over 30 minutes in the drive-thru.
Staff Attitude
While many reviews praised the friendliness and helpfulness of the staff, there were also complaints about rude behavior and lack of urgency from some employees.
Order Accuracy
Several customers noted issues with incorrect orders and inconsistent drink quality, leading to dissatisfaction.
Traffic Flow
Many reviews highlighted problems with traffic organization and drive-thru management, causing frustration for customers.
Overall Experience
Despite the issues, some customers expressed a strong loyalty to the brand, enjoying the coffee and positive interactions with staff.
RR
RLW
Feb 4, 2026
5.0
Had Cappacino & Red Velvet Tart. WoW!! Buttery pastry filled with a berry compote, topped with a light icing. IIt was not overly sweet. A perfect treat! I am going back for this tart of deliciousness ASAP!!!
BJ
Bridget Jones
Jan 30, 2026
5.0
Love this location! I get the same drink every day and it’s always spot on. 🤩 Plus, it’s super affordable, even with drink customizations. 💸☕️
The staff is genuinely friendly and makes you feel like they actually care, not just going through the motions. 🫶✨ Lines move way faster than they look, and the whole place just has great energy. 🙌🔥
LM
Lyss Martinez
Jan 24, 2026
2.0
Very disappointed! A manager needs to speak to the girl that’s at window right now 1/24/2026 it’s 1pm got here around 12:25 & just now leaving with 2 drinks I’ve witness 2 people leaving the store 2 messed up drinks 1 of which was in the drive thru the lady came off asked for a remake & she told the lady to wait back in line either in drive or at the window the girl with the dark brown hair with blonde came out & remade her drink & got her out the way she was very nice went above & beyond another lady who was waiting for 40 mins for a pick up order told the girl & she was just giving attitude no apology nothing that same nice girl was called helped her & got her out the way I was called for my drink I asked for straws she gave them to me w an attitude ofcourse & I was giving the wrong drink no whip cream I took the drink just told her to put whip again no sorry or anything she just took the drink & gave it back to me spilled like really? Don’t know what’s up with her attitude but a manager needs to speak her I wanted to ask for a refund but didn’t want to wait another half hour in line I’ll never come here again
GE
G Enos
Jan 22, 2026
4.0
Awesome place, but I had ordered ahead of time and drinks were supposed to be ready by 5:45am but here I am... 6am still waiting for my drinks. If the Order Ahead of Time isn't accurate, just take it off.
EW
Emma Latini Washington
Jan 19, 2026
5.0
Dutch Bros. is always good, but this morning they were awesome! I accidentally dumped 2 of my drinks all over the floor of my car after leaving, a couple miles away. When I went back through the drive-thru to place a replacement order, the team actually remembered my name AND items from the original order, even my customizations! They are attentive, detail-oriented, and super sweet! Thanks for everything this morning gang!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
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