Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.0
658 reviews
5 stars
367
4 stars
124
3 stars
67
2 stars
17
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
Customers reported issues with food quality, including incorrect orders, poorly prepared items, and dissatisfaction with the taste and presentation of food.
Slow Service
Many customers experienced long wait times, both in the drive-thru and inside the restaurant, leading to frustration.
Inconsistent Experience
While some customers praised the service and food, many others reported negative experiences, indicating a lack of consistency in service and product quality.
Pricing Concerns
Several reviews mentioned high prices for food and ice cream, with some customers feeling that the value did not match the cost.
- JSJasmine SmithNov 11, 20251.0Veterans Day and you’re supposed to get a free medium blizzard at Dairy Queen….. well not this one. She was very rude in telling us that. Horrible customer service. So rude.
- KGKatelynn GoinsSep 11, 20251.0Ordered two blizzards and received both as complete liquid with all the bits sitting at the bottom. Girls attitude also wasn't great, could tell she didn't wanna be there.
- NNNicholas NotestineSep 6, 20251.0This dairy Queen has always been really good although a bit slow always worth it. But now... Got a couple burgers tonight and they were no longer burgers at all. The burgers are no longer meat patties but a slice of something that is about two quarters thick. I would honestly be embarrassed to serve whatever this so called meat is. Unfortunately although this DQ was always good priced and good food I won't go back again until I can confirm they are back to real meat burgers and not just a thin slice of mystery something.
- MLMexican Food LoverSep 1, 20251.0We went through the drive thru yesterday evening around 8:00 pm. Two vehicles ahead of us, so thought it should move fairly quickly (heeding the "no more than 2 cars in the drive thru rule). We'll, guess again . The truck that was at the window when we ordered our Blizzards took over 20 minutes to get there items and move out. Stupidly, our Blizzards were made right when we order them so by the time we got to the window to pay for them, they were like soup or a similarity to a milk shake. I ask the clerk to turn em upside down and she stammered and shuddered and said, "we'll the one is made with hot chocolate syrup" which is a lie because we order a Butterfinger Blizzard and the new Toffee crunch Blizzard....NEITHER of which have "hot chocolate syrup" in them, so great job on product knowledge and lying to the customer. Don't make the Blizzards until the customer is at the window. It's AZ for heaven sake, it was 102° at 8:00 pm, use some comman sense!
- RARachel AlvarezSep 1, 20251.0The girl at the drive thru was extremely rude while we ordered. They gave us the ice cream first and made us wait 5 minutes for the food. The ice cream ended up melting by the time we got our food. Normally I love dairy queens chicken tenders, but they tasted and looked as if they had been microwaved. Not crispy at all, only soggy. Looked and tasted like k-5 cafeteria food. Extremely disappointing in the overall service. Got the same service at the filibertos next door, must be the same owner.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, chicken strip baskets, and Grillburgers.
What are the operating hours of Dairy Queen Grill & Chill in Mesa, AZ?
The restaurant is open Monday to Thursday from 10:30 AM to 10:00 PM, Friday and Saturday from 10:30 AM to 10:30 PM, and Sunday from 11:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, Dairy Queen Grill & Chill offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, includes high chairs, seating, and restrooms, making it welcoming and comfortable for kids.
Can I order food online or through a mobile app at Dairy Queen Grill & Chill?
Yes, you can order online via the Dairy Queen website or use their mobile app for exclusive deals and rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Mesa?
The restaurant is located at 541 E Southern Ave, Mesa, AZ 85204-4923. The main phone number is +1 480-898-8896.
Are there nearby places where I can shop or find entertainment near Dairy Queen Grill & Chill?
Yes, nearby you can visit Suspiros Cakes Mesa for bakery items, Royal Palace Boutique for clothing, and Phantom Fireworks Stand for hobby shopping.
What nearby fitness or recreational activities are available close to Dairy Queen Grill & Chill?
Zumba Arturo, a gym and sports venue, is nearby for fitness activities, offering a great option after grabbing a meal or treat.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, Filiberto's Mexican Food and El Bigo Taco are nearby restaurants that offer Mexican cuisine and seafood food trucks respectively.
Is parking or seating available at Dairy Queen Grill & Chill for customers?
Yes, the restaurant has seating available including high chairs and also offers drive-thru service, making it convenient for dining in or taking out.