Customers frequently reported long wait times, incorrect orders, and poor customer service from staff.
Food Quality
While some customers enjoyed the food, others complained about cold items, incorrect orders, and declining quality.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and unwashed hands among staff.
Positive Experiences
Despite the issues, several customers praised friendly staff and enjoyed specific menu items like blizzards and chicken strips.
KB
Kathryn Byrd
5 days ago
5.0
I experienced excellent customer service during my visit on January 5. Friendly, efficient, patient with every guest. I will return.
CH
Chris Hancock
Dec 24, 2025
5.0
My favorite fast food hamburger, and you can't go wrong with a strawberry cheesecake blizzard!
BC
Billy Crowson
Dec 15, 2025
5.0
Lunch time so there were several people, the lady behind the counter was busy, but she greeted everyone that came in while i was there. She kept her cool and was on her game..
It is located at 316 S Power Rd, Mesa, AZ 85206-5217, United States.
What are the operating hours of Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Does Dairy Queen Grill & Chill have drive-thru and seating options?
Yes, it offers drive-thru service as well as indoor and outdoor seating with high chairs available.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcomes children, provides booster seats, high chairs, restrooms, and is wheelchair accessible.
How can customers place an order for pickup at Dairy Queen Grill & Chill?
Customers can place a pickup order online through the Dairy Queen website at https://www.dairyqueen.com/en-us/order/pickup/n/12707/.
Are there any special deals available at Dairy Queen Grill & Chill?
Yes, customers can download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
What nearby places can I visit before or after eating at Dairy Queen Grill & Chill?
Nearby, you can visit Lena's Luxury Nails and LB Nails & Beauty for spa and salon services, or relax with coffee at Starbucks.
Are there other food options near Dairy Queen Grill & Chill?
Yes, nearby eateries include Long John Silver's for seafood, Port of Subs for sandwiches, Salad and Go for salads, and Thai Plates Cuisine for Asian food.
How can I get to Dairy Queen Grill & Chill using local services or after visiting nearby places?
You can use local services like Jiffy Lube for automotive needs or visit Cooper Village shopping center nearby; these places help orient you in the area surrounding Dairy Queen Grill & Chill.