Chipotle Mexican Grill

3.5
721 reviews
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About

Mexican Restaurant
Chipotle Stapley and McKellips is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1229 E McKellips Rd, Mesa, AZ
85203, United States

Hours

Reviews

3.5
721 reviews
5 stars
325
4 stars
117
3 stars
60
2 stars
51
1 star
168

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many customers reported issues with food quality, including undercooked rice, small portion sizes, and food safety concerns.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing ingredients, and poor handling of online orders.

Cleanliness

Customers frequently noted that the restaurant was not clean, with messy dining areas and unsanitary food preparation practices.

Management Issues

Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
  • AN
    Antoinette NM
    Dec 12, 2025
    1.0
    I had the worst experience at the location in Mesa AZ. The staff working there was exceptionally rude. How do I get in contact with that manager there??? The woman that was rude refused to give her name.She did not have a name tag.I am totally disgusted with that location. I am not the only customer there who walked out.Something needs to be done about that rude employee. I tried calling the restaurant directly and they kept hanging up on me.The most unprofessional restaurant I have ever been to.
  • NP
    Natalie Perkins
    Dec 6, 2025
    1.0
    my rice was crunchy and they filled my last bowl i ordered online half full. the workers were rude and short and unapologetic.
  • MG
    Mrs G
    Nov 19, 2025
    1.0
    I bought food there Monday 11/17/25. Later that night was rushed to the er with food poisoning. Never again. I had their steak and carne asada . They have alot of violations. Be careful
  • LM
    Laurali Marie
    Nov 11, 2025
    1.0
    the girl at the register was rude. she thought she was being funny n cute.. as shes wearing sweatpants, literal PAJAMAS to her place of work. she got a nasty attitude n needs to learn to keep some stuff to her damn self. to sit there and make fun of someone in front of their face or even at all is NOT okay. grow up n get rid of the mean girl act.. maybe u wont be miserable.
  • CD
    Chelle Deshaun
    Nov 8, 2025
    1.0
    I placed a mobile order for pick up and the place was kind of crowded. When I got home my bowl didn't have any rice and my tortilla was so crispy around the edges, I thought I was eating chips. I'm 6 months pregnant and very hungry. My night is ruined.😭

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Stapley and McKellips?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle location offer delivery and pickup services?

Yes, they offer both in-store pickup and delivery services.