Chipotle Mexican Grill

3.5
717 reviews
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About

Mexican Restaurant
Chipotle Stapley and McKellips is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1229 E McKellips Rd, Mesa, AZ
85203, United States

Hours

Reviews

3.5
717 reviews
5 stars
323
4 stars
117
3 stars
60
2 stars
51
1 star
166

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for friendliness while others reported rudeness and indifference.

Food Quality

Frequent complaints about food quality, including undercooked rice, small portion sizes, and issues with freshness.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Order Accuracy

Numerous customers reported incorrect orders and missing ingredients, particularly with online and takeout orders.

Operational Issues

Customers noted that the restaurant often runs out of ingredients and has poor management of closing times.
  • MG
    Mrs G
    5 days ago
    1.0
    I bought food there Monday 11/17/25. Later that night was rushed to the er with food poisoning. Never again. I had their steak and carne asada . They have alot of violations. Be careful
  • LM
    Laurali Marie
    Nov 11, 2025
    1.0
    the girl at the register was rude. she thought she was being funny n cute.. as shes wearing sweatpants, literal PAJAMAS to her place of work. she got a nasty attitude n needs to learn to keep some stuff to her damn self. to sit there and make fun of someone in front of their face or even at all is NOT okay. grow up n get rid of the mean girl act.. maybe u wont be miserable.
  • CD
    Chelle Deshaun
    Nov 8, 2025
    1.0
    I placed a mobile order for pick up and the place was kind of crowded. When I got home my bowl didn't have any rice and my tortilla was so crispy around the edges, I thought I was eating chips. I'm 6 months pregnant and very hungry. My night is ruined.😭
  • TW
    Tom Witten
    Oct 31, 2025
    1.0
    So I'm am a long time chipotle fan. But I pick up my meal tonight and an associate with gloves hand pull out her phone, scroll thru. Leaning on food prep counter. Then go right back to work without changing her gloves. Won't eat here again
  • DL
    danielle lheureux
    Oct 30, 2025
    5.0
    Aiden the manager was so nice it’s been awhile since I’ve been to a chipotle with a good customer service

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at Stapley and McKellips?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Does this Chipotle location offer delivery and pickup services?

Yes, they offer both in-store pickup and delivery services.