Chipotle Mexican Grill

3.7
1124 reviews
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About

Mexican Restaurant
Chipotle Superstition Springs Relo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1411 S Power Rd, Mesa, AZ
85206, United States

Hours

Reviews

3.7
1,124 reviews
5 stars
513
4 stars
240
3 stars
107
2 stars
57
1 star
207

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including bland flavors, undercooked rice, and food safety concerns such as food poisoning.

Service Issues

Many reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive, leading to a frustrating dining experience.

Cleanliness

The restaurant was often described as dirty, with unclean tables and food debris, contributing to a negative atmosphere.

Portion Sizes

Numerous customers complained about skimpy portion sizes and inconsistency in food amounts compared to other locations.

Management Concerns

There were consistent mentions of poor management, with staff appearing untrained, stressed, and lacking motivation, impacting overall service quality.
  • JJ
    Jackson
    Nov 17, 2025
    1.0
    I walked in at 9:40 and all the workers started and laughed while they had torn down almost the whole meat and salsa down 20 minutes before close, they asked me if it was okay, it’s not! Why is a business closing down 20 plus minutes early when people have also been coming in and out, if chipotle closes at 9:30 then why aren’t the hours updated?!?! I thought it was 10 PM
  • DC
    Diana Crow
    Nov 13, 2025
    5.0
    We walked in and service was fast, not real friendly, robots would be more friendly. But the food was really good, and large portions. We'll go back, everyone can have a bad day.
  • TB
    Thomas Burch
    Nov 12, 2025
    3.0
    Over priced food. I had a chicken bowl. Food was pretty good. The brown rice was hard and for 13.00 I feel it should be cooked correctly. Pretty good portion here compared to some other locations. Place was clean. Staff was friendly when I was there.
  • ML
    Marcus Lewis
    Nov 11, 2025
    2.0
    I don't frequent chipolte often because the portion sizes are just too small. I don't like paying $13 for a meal just to be hungry after I finish it. Well, with today's veterans discount offer of buy one get one free, I figured 2 orders for the price of one would do the trick. So, I ordered 2 rice and steak bowls with no additional toppings. As I attempted to pay for the BOGO offer, I was told it didn't qualify because I didn't get any of the toppings. Yea, in order for it to qualify for the veterans day BOGO offer, you have to get the salsa and whatever else they offer on top of it. At first, I thought the cashier was joking with me, but no, she was serious. So, I ended up paying for both meals. You should either offer a BOGO or not. Don't offer one to get customers in your overpriced stores, just for us to only then find out that the BOGO is contingent on other non-relevant factors.
  • BP
    Billy Principe
    Nov 7, 2025
    1.0
    Visited this Chipotle at 7:15 PM on a Friday 11/7/25. A male employee with tattoos down his left arm (including his hand) took all the fajita veggies for a catering order while I was mid-order, completely ignoring the young lady making my burrito who asked for some. She checked with another employee in the back who said there were none left. I was about to let it go until the same tattooed employee yelled, “I texted him to kill himself” and laughed. The staff at the counter looked mortified , and I was in disbelief. Absolutely unacceptable behavior.Embarrassing.Not a good look. I’ll be taking my business to the Power Rd location by the 202 from now on.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill at 1411 S Power Rd, Mesa?

Chipotle Mexican Grill in Mesa is open daily from 10:45 AM to 10:00 PM.

Does Chipotle Mexican Grill offer delivery and in-store pickup services?

Yes, the Mesa location offers both in-store pickup and delivery services for your convenience.