Chipotle Mexican Grill

3.1
195 reviews
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Business Details

9259 E. Ray Road, Mesa, AZ
85212, United States
(480) 520-6775
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Eastmark is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9259 E. Ray Road, Mesa, AZ
85212, United States

Hours

Reviews

3.1
195 reviews
5 stars
73
4 stars
20
3 stars
19
2 stars
15
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistency in food quality reported, with frequent issues of undercooked rice, overly salty dishes, and incorrect portion sizes.

Customer Service

Mixed reviews on customer service; while some staff were praised for friendliness and efficiency, others were criticized for poor attitudes and mistakes in orders.

Cleanliness

Multiple complaints about the cleanliness of the establishment, with reports of dirty tables and floors.

Portion Sizes

Frequent complaints about small portion sizes compared to other locations, leading to dissatisfaction among customers.

Management Issues

Concerns about management practices, including staffing shortages and inconsistent service, affecting overall customer experience.
  • RB
    Ryan Bazinet
    6 days ago
    5.0
    The Best Chipotle I’ve ever been to! They’re friendly and always welcoming. The foods on point… I go here a lot.
  • SV
    Star Vaughan
    Nov 4, 2025
    3.0
    I asked for extra sour cream so instead they dumped four servings of red salsa on my food to where I could barely eat it. I am going to suffer from internal bleeding. :( I am only writing this review because I'm fed up with the guacamole. It's either too salty or they forget to mash the avocados. Today I had a giant lump of avocado in my food. This happens so many times. This needs to stop or y'all are gonna end up on a YouTube video called. "i visited the worst rated chipotle in Mesa AZ".
  • MT
    Mikayla Towns
    Oct 29, 2025
    3.0
    The rice is never fully cooked! I go here out of convenience but I will start going out of my way to not go here.
  • CS
    Cody Spjute
    Oct 23, 2025
    5.0
    Staff has been great. Food was delicious! Trevon, one of their new employees is incredibly kind!!
  • JO
    Jackson O'Brien
    Oct 17, 2025
    5.0
    Jules and Cohen are the absolute best! We always order double meat as a family and split 1 bowl. At other locations they forget to do double meat (which we pay for), not at this location!! They gave correct portions and had wonderful customer service. We are never going to any other location again!!!! Jules and Cohen rock! Thank you guys
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 9259 E. Ray Road, Mesa?

Chipotle Mexican Grill at 9259 E. Ray Road, Mesa is open every day from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Mesa, AZ?

It is located at 9259 E. Ray Road, Maricopa, Mesa, AZ 85212, USA.