Jimmy John's

4.3
198 reviews

About

Sandwich Restaurant

Location

Jimmy John's
20320 N John Wayne Pkwy, Maricopa, AZ
85139, United States

Hours

Reviews

4.3
198 reviews
5 stars
146
4 stars
17
3 stars
3
2 stars
7
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Devontae, Chad, and Thomas for their excellent service.

Food Quality

While some customers enjoyed the freshness and taste of the sandwiches, others reported issues with soggy ingredients and incorrect orders.

Pricing Concerns

Several reviews mentioned dissatisfaction with the pricing, describing sandwiches as overpriced for the quality and quantity received.

Management Issues

There were complaints regarding management's handling of customer service issues, with some customers feeling dismissed or poorly treated.

Cleanliness and Atmosphere

The restaurant was frequently noted for its cleanliness and welcoming atmosphere, contributing positively to the overall dining experience.
  • LK
    Layton Kriloff
    Dec 16, 2025
    5.0
    Absolutely amazing service!
  • LB
    Liam Begonja
    Dec 9, 2025
    5.0
    Good sandwich
  • JH
    Johnny Huggins
    Nov 26, 2025
    5.0
    Awesome place always helpful and friendly
  • RT
    Ryan Tafoya
    Nov 20, 2025
    5.0
    The people here are wonderful. Customer service is on point and the food tastes fresh. Shoutout to the staff on 11/20/25 for making good conversation and great sandwiches!
  • PB
    Pamela Brown
    Nov 7, 2025
    1.0
    The worst customer service Ive ever experienced! And the owner started stocking and harassing me He looked me up and threatened to post on my business page because we didn’t like the sandwiches The tomatoes were not fresh and the sandwiches were super wet which were strange because they were toasted! I called customer service and then went back to the store. The General manager inspected our sandwiches with his bare hands- handled the tomato on the sandwich and then told me how he wasn't gonna refund me. Finally after two calls to customer service and almost calling Maricopa PD I finally had two employees come over and apologize and refund me only for the manager to run in and try to stop them Then I get a call from the owner in which I UNDERSTAND WHY THE SERVICE IS THE WAY IT IS AT THE STORE- HE WAS HORRIBLE!! I will never - which he banned me but I would never patronize this business again in life! The ruined it for ALL JIMMY JOHNS!