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Dairy Queen Grill & Chill

3.2
(454 reviews)

Business Details

19680 N John Wayne Pkwy, Maricopa, AZ
85139-5500, United States
(520) 568-4114
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
19680 N John Wayne Pkwy, Maricopa, AZ
85139-5500, United States

Hours

Reviews

3.2
454 reviews
5 stars
161
4 stars
76
3 stars
47
2 stars
37
1 star
133

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive service, with long wait times and staff ignoring orders.

Food Freshness

While some customers praised the freshness of the food, many others complained about cold or poorly prepared items.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty environments and concerns about food safety.

Pricing

Several customers noted that prices were high compared to the quality of food and service received.

Positive Experiences

Despite the negative feedback, some customers had positive experiences with specific staff members and enjoyed certain menu items.
  • VJ
    Veronica Johnson
    3 days ago
    1.0
    She had a huge attitude
  • AB
    Adam Bengs
    Feb 22, 2026
    1.0
    Tried to order thru drive thru. The kid on the other side wouldn't let me get a word in. Asked him to hold on 3 times while I gathered the cars order. Just flat out rude behavior. No manners. Not to mention that place is disgustingly dirty. Tried to give them a 2nd chance. But still the same scrappy experience. There's better places.
  • RS
    Ray Swim
    Feb 10, 2026
    3.0
    Dairy Queen in the word dairy don't care for any of their their grilled food did not taste appealing last night ice cream can't go wrong
  • KO
    Kyle O'Hara
    Jan 27, 2026
    5.0
    Dude. Ryan tonight (1/27/2026) was awesome. Busy night in the DQ but he was on point. Great dude. Needs a raise for sure.
  • HP
    Heather Pearl
    Jan 27, 2026
    1.0
    I wish I could leave a review about my food, but alas. I never got anything. We sat in the drive-thru line, stuck between 2 cars (so we couldnt leave), for 15 minutes. We finally got to the speaker and he asked us to wait. Another 2-3 minutes later, we asked if he was still there.. nothing.. another minute, we asked again. Still... silence. Honestly, a little courtesy to at least say he hadn't forgotten us would have made the wait feel less painful. We left because if they don't care to at least say sorry, they are still there, why would they put any care into our order. But in this day and age, I have a feeling this dairy queen was severely understaffed as they penny pinch to save a buck and not staff and train accordingly. Well jokes on you. You won't have income if you don't have customers. Avoid this place unless you like sitting around doing nothing for 20 minutes.

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen in Maricopa, AZ offer?

Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and custom ice cream cakes from DQCakes.com.

What are the operating hours for Dairy Queen at 19680 N John Wayne Pkwy?

Dairy Queen is open every day from 10:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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