Chipotle Mexican Grill

Reviews

• BB

  Bridget

  2 days ago
  1.0
  This is the most annoying phone service i have ever had to deal withcin my life. It was no help at all you cant even talk to anyone. You should be able to talk to someone at the store
• IG

  Ish Galvez

  2 days ago
  1.0
  You fr right now?🥀 What is this bro? Did yall get hungry mid serving and ate my other half?
• YY

  Yayayaya

  Jan 3, 2026
  1.0
  We got there to get food and by the time we reached the counter they were out of chicken and not intending to supply more even though it was fifty four minutes before closing. I am very disappointed
• MM

  Mayo Martin

  Dec 22, 2025
  1.0
  look I don’t go out to eat much and usually chipotle is my go to. Their food is almost good and the atmosphere makes me feel welcomed. What bothers me is their very poor service. Tell me why I stood in front of the line for damn near 5 mins and no one served me or asked what I wanted. I’m not even tryna be a Karen this is my first bad review ever lmao. The two dudes just kept makin jokes and laughing in my face about some 6-7 joke bro I kid u not 😭😭. Then I thought the manager chick was going to come the rescue but no she just yells at the other two dudes asking “ WHY ISNT THIS ON??” and points to the Tortilla warmer. no “please give us a second” no ”just wait one moment”. I would understand if it was during a rush but there was no one behind me and they had two door dash orders. I’ve worked a 9-5 before and understand it’s not the best but NO way can u treat ur customers like that. food is good though
• MT

  Martin Tovar

  Dec 17, 2025
  1.0
  I had a very disappointing experience with a pickup order at my local Chipotle. My order was scheduled for pickup at 8:30 PM. When I arrived, I was told they would start working on it. I was asked for my name three separate times, yet after 10 minutes, nothing had happened. I was then asked for my name again, waited another 10 minutes, and still my order had not been started. During this time, I watched multiple customers walk in and place in-store orders and receive their food without issue, while my prepaid mobile order remained untouched. The ticket was still on the magnet and had not even entered the preparation line. When I asked if I could simply place a new order, I was told no, and that any refund would have to be processed through the app. I requested my receipt, which shows the promised pickup time as 8:30 PM, yet the receipt itself printed at 8:49 PM, confirming that almost 20 minutes had passed and my food still was not being prepared. I likely would have waited even longer had I not spoken up. This experience was frustrating and unacceptable, especially for a prepaid pickup order that is supposed to save time. I am requesting a full refund and would appreciate acknowledgment of this issue so it does not continue happening to other customers.

Frequently Asked Questions About Chipotle Mexican Grill