Chipotle Mexican Grill

3.9
765 reviews
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Business Details

21423 N John Wayne Pkwy, Maricopa, AZ
85139, United States
(520) 374-0331
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Maricopa is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
21423 N John Wayne Pkwy, Maricopa, AZ
85139, United States

Hours

Reviews

3.9
765 reviews
5 stars
412
4 stars
145
3 stars
66
2 stars
26
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including staff being rude, inattentive, and unhelpful.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and small portion sizes, especially for online orders.

Food Quality

While some customers praised the food, others experienced issues such as food poisoning, uncooked rice, and burnt vegetables.

Cleanliness

The restaurant was noted for being clean, but some customers reported dirty counters and unsanitary conditions.

Management Issues

Several reviews pointed to poor management practices, including staff shortages and lack of accountability for mistakes.
  • ZZ
    Zayra Zamora
    Nov 7, 2025
    2.0
    Ordered from here a few times and the food is always so bland compared to other locations.
  • SS
    Suleman
    Oct 9, 2025
    1.0
    Every time I go here they always forget smth
  • TS
    Tia S
    Oct 4, 2025
    1.0
    I’ve had consistently poor experiences at this Chipotle location when it comes to customer service. The staff rarely greet customers or offer even a simple “how are you” or “have a good day.” It feels rushed and impersonal every time I come in. During my most recent visit, one employee in particular—she had blonde hair and glitter eye shadow and was working near the cashier—barely spoke throughout the interaction. Not sure if she’s was a manager or what.. but She slid my bag of food across the counter so hard it nearly fell off. There was no acknowledgment or apology, just a complete lack of engagement. It’s disappointing because I enjoy Chipotle’s food, but the service at this location really takes away from the overall experience. I hope management takes the time to address these issues and remind staff that friendly, respectful customer service goes a long way.
  • AA
    Andres
    Sep 22, 2025
    1.0
    Te tratan mal cuando llegas a recoger una Orden
  • JM
    Jesus melendrez
    Sep 10, 2025
    5.0
    Came in for some quick food and was told they’re out of chicken, However Maisha let us know how long the wait is and gave great service! Offered drinks and was quick to let us know when food was ready and made it with love! This store is one of the cleanest Chipotle’s as well! Store was clean and was getting cleaned constantly! 10/10
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Maricopa?

Chipotle Maricopa is open every day from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Maricopa, AZ?

It is located at 21423 N John Wayne Pkwy, Maricopa, AZ 85139.