Chipotle Mexican Grill

Reviews

• BB

  Benjamin

  2 days ago
  1.0
  It would be great if the employees put pickup orders on the designated spot for online orders instead of keeping them behind the counter. Waited 10 minutes and my food was sitting there the whole time
• JG

  Jonathan Grantham

  Nov 15, 2025
  1.0
  Walked in, waited in like for about 15 minutes and when we got to front they told us they were out of chicken, it would be about five minutes and they would call us back up to order. Cool, that would have been no problem. However, immediately after us, the family ordered chicken, and they went and pulled some from the take out area. We watched this happened with the next two orders. My wife went up and asked why we couldn't order chicken. The girl working the line said they were still out, and the guy who originally told us he'd call us back up to order just ignored us and went about doing whatever it was he was doing. Hard pass, won't be back.
• CY

  Carlos Ybarra

  Nov 10, 2025
  3.0
  Came in sunday afternoon pretty excited to try the carne asada with chimichuri. It tasted good but honestly was just disappointed by the small portion in the bowl, nowhere near what you used to get for your money. We ordered some queso and chips and even that was just a small container. None of the employees were smiling, all seemed unhappy to be there. There were no napkins, I asked a girl behind the counter thats what I was told only to see 2 other people that asked for the same get handed napkins. Honestly this was my worst experience at a Chipotle.
• HB

  Howard Byrne

  Nov 5, 2025
  4.0
  Very good food, very filling, and great fountain drink selection! Their chips and queso are excellent and fresh, and all of the ingredients that go into their products appeared fresh as well. We usually get to-go orders; you can use their app to order ahead. Those orders have been ready-to-go and accurate every single time.
• LM

  Lauren MJ

  Oct 25, 2025
  1.0
  I made a pickup order online and was hoping it would save me some time and aggravation. I was so WRONG! I had 4 orders and was asking if everything was in it including the milk for the 2 kids meals. The bearded employee then turned to a young kid and asked if he put the milk in the bag. His reply was "I think so uhhh!" 😳. Since that wasn't reassuring, I started to take the food out of the bag to check the order. I then told the bearded man, that the milks were not in the bag. I had my boys in the car and they were starving, tired, and cranky and I was desperate for the day to be over and to be home eating our dinner. Then I asked them what about the side orders for the kids like the fruit and the bag of chips that come with the kids meals. Since they were in cardboard containers I didn't want to take everything out so that it would get cold before I got home so I asked them if they happen to put the side orders in the containers, the bearded man replied " yes they are inside the containers you're all set!" Went home and found out I am missing their side orders. This is so frustrating! These two guys had no intention on actually doing what their job description entails. They literally got paid for being lazy as hell! I call customer service and they were generous enough to surprise me with a refund. People need to start taking their lives more seriously here in Tucson! This is so freaking ridiculous and happens way too often!

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