As New York natives, we knew moving to the West Coast would mean it would be extremely difficult to find fresh, hand-rolled bagels that embodied everything that we knew about a New York bagel - that's why we created Hot Bagels and Deli right in the heart of the Valley! Our bagels are carefully crafted by our baker every morning, so you can rest assured that you'll bite into a crispy outside, but soft and tender center every time! Our choices in sandwiches are unlimited, and we always make sure to use the finest ingredients, including our Brooklyn-based Boar's Head deli meat. As a small business, our customers are like family, and we'd love to welcome you to the Hot Bagels family!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.