Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,528 reviews
5 stars
671
4 stars
378
3 stars
234
2 stars
68
1 star
177
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff and poor customer service, with many mentioning long wait times and incorrect orders.
Food Quality
Numerous reviews highlighted issues with food temperature, with many items served cold or undercooked.
Cleanliness
Several customers noted that the dining area was dirty, with unclean tables and floors.
Management Issues
Feedback indicated a lack of effective management, with complaints about managers being unresponsive or unprofessional.
Positive Staff Experiences
Some customers praised specific employees for their excellent service, indicating that individual staff members can positively impact the experience.
- TLTony LugoNov 13, 20253.0Ordered 8 seperate items, was asked by window attendant if I wanted sauce i said yes and told her what i wanted. When received my order sauces were not in bag so waited to get attendants attention once more to remind of sauce I was offered. Attendant notified me that her coworker(possible supervisor) told her to charge me for sauce. Which is fine, but they were going to initially let me leave without it. They gave me 2 complimentary ones and charged me for the rest. If I wanted to pay for sauces I would have went to McDonald's up the road instead where I expect that type of stingy service.
- BYBrandon YellowNov 12, 20251.0Waited +20mins after order +15min ahead of time for a simple 3 tender and medium fry combo no care for people who ordered on the mobile app
- KCKelley CoxNov 6, 20255.0This Wendy's is fast, reliable in quality, and had good customer service.
- CDCharmaine DaleNov 5, 20251.0I wish I could give this store zero stars. The employees had horrible customer service!! Food was cold and soggy, our family was dining inside the restaurant. Our name order was not called and we didn’t know how long our food was kept out. We couldn’t get our cups with our meals because employees were ignoring us. My child had to use the restroom and the employees were ignoring us as well. No one opened the door for us, but when the employee needed to use the restroom. She opened the door for herself, not for paying customers. Very poor service! Do better Wendy’s!
- RGRK GamingOct 31, 20251.0Our food was out for a long time and was cold; no one called our name to get the food. My son needed to use the bathroom extremely bad, my wife went to get the code and they said they’d be with us right away. No one came. My son almost went in his pants. I basically begged employees to open the door and was ignored. I finally caught the attention of the manager who said she had opened it. She didn’t. She only gave me a smile and attitude and went back to work and kept ignoring me. Only one gentleman helped me out with our missing cups. Another thing wrong with our order. And he gave us bags cause we left. Horrible employees that can barely handle 6 customers. New management is needed for sure.
Frequently Asked Questions About Wendy's
Is Baseline Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Laveen, AZ?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Laveen, AZ into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (602) 237-2176.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Baseline Wendy’s serve breakfast?
Yes, this Wendy’s location in Laveen, AZ serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on Baseline Road?
The drive-through is open from 6:00 AM to midnight Monday through Wednesday and Sunday, until 11:00 PM on Thursday, and from 6:00 AM to 1:00 AM on Friday and Saturday.
Does Wendy's at 3520 W Baseline Road serve breakfast?
Yes, this location serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery is available where offered. You can check delivery availability by entering your address in the Wendy's app or at order.wendys.com.
What payment options are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact Wendy's at this location?
You can provide feedback via Wendy's Customer Care team through their Contact page, live chat, phone at 888-624-8140, or directly call the location at (602) 237-2176.
Where can I find Wendy's menu and nutritional information?
Menu and nutrition details are available on the Wendy's website, mobile app, and in-restaurant. Visit the menu website or app and select the “Nutrition & Allergens” link under each item.
What nearby dining options are near Wendy's at 3520 W Baseline Road?
Nearby dining includes Popeyes Louisiana Kitchen for chicken, Laveen Black Bear Diner for breakfast and brunch, Dos Gordos Grill for Mexican cuisine, and Black Bear Diner Laveen for American diner fare.
Are there medical facilities near this Wendy's location?
Yes, nearby medical centers include Cardiovascular and Arrhythmia Institute, Phoenix Family Medical Clinic, Peak Heart & Vascular, and Nirav J. Mehta, MD, FACC, a cardiologist.
What local services are available close to Wendy's in Laveen?
Nearby services include Ace Hardware Laveen Village, Freeway Insurance Services, Laveen Veterinary Center, and Cox Authorized Retailer for internet and electronics.
What hours is Wendy's open for dine-in and drive-thru?
Wendy's is open for dine-in and drive-thru from 6:00 AM until midnight generally; Thursday closes at 11:00 PM; Friday and Saturday extend to 1:00 AM.