While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Lake Havasu,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality, with some praising the taste while others reported dry or poorly prepared chicken.
Service Issues
Frequent complaints about slow service, incorrect orders, and unprofessional staff behavior.
Cleanliness
Concerns about cleanliness in the dining area and drink stations, with reports of dirty tables and unkempt conditions.
Pricing
Customers noted high prices for the food, with some feeling the value did not match the cost.
Positive Experiences
Despite the negatives, many customers enjoyed the food and service during certain visits, highlighting good deals and friendly staff.
CR
charles rowe
Nov 7, 2025
5.0
Great spot for lunch..i love w/ the double chicken bowl.
ZH
Zack Howells
Oct 27, 2025
5.0
Delicious better than reno nv el pollos
RD
Ryan Doolin
Oct 26, 2025
5.0
Love this place management and employees tip notch 👌
TP
Troy Parker
Oct 7, 2025
4.0
Flavor consistent nationwide. I enjoy the grilled chicken. Service and atmosphere typical fast food.
PM
Patrick Michaels
Sep 30, 2025
1.0
Ordered on the app, said I would get a free burrito...Nope! Lady at the counter said I had to come back tomorrow. No budging on her part. Food took 23 minutes to get, even though I ordered 15 minutes prior. Ordered breast, wing, beans and rice. I received all rice. No offer of pico or sauce... One younger lady said we have no pico, i asked another employee and she gave me 3. ?? Chicken wasn't fresh and the rice was saltier than hell. $16 for a lousy couple of bites. Deleting the app, won't be back here ever again!