Customer service experiences vary widely; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.
Food Freshness
Many customers appreciate the freshness and quality of the sandwiches, although there are complaints about inconsistent preparation and occasional stale bread.
Order Accuracy
There are frequent issues with order accuracy, including incorrect items and modifications not being followed, leading to customer dissatisfaction.
Speed of Service
While some reviews highlight fast service, others report long wait times and delays, particularly during busy hours.
Cleanliness
The cleanliness of the location is inconsistent, with some customers noting cleanliness while others report dirty tables and unsanitary conditions.
AG
Anon Gammer
Jan 22, 2026
1.0
Went to Jimmy John's in hopes of something fresh. Yet, I find myself no longer wanting to go back. When you can write clean lines on bread, you know its hard.
TB
Treschelle Bond
Jan 14, 2026
5.0
Had such a great experience, the staff were super kind and helpful especially Nathan. Made me feel super welcomed and my sandwich was made perfectly!
CL
Cari Lee
Jan 13, 2026
5.0
Richelle is awesome! Super friendly, fast and always gets my order here fresh and on time. Easily the best delivery experience- Jimmy Johns is lucky to have her.
CB
colton boyd
Jan 13, 2026
5.0
stopped in to order lunch and was amazed by the customer service i received by the guy at the counter. thank you nate for the awesome service.
KJ
Kevin Grant Jr
Jan 13, 2026
5.0
Richelle is hands down one of the best delivery drivers I’ve ever had from Jimmy John’s. She’s always on time (usually early), super friendly, and makes the whole experience better every time she delivers. You can tell she actually cares about doing a great job, which is rare these days. Food arrives fresh, order is always right, and her positive attitude is a huge bonus. Jimmy John’s is lucky to have her — give this woman a raise!