Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Kingman, AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.6
193 reviews
5 stars
93
4 stars
23
3 stars
17
2 stars
21
1 star
39
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were numerous complaints about dry chicken, incorrect orders, and overall mediocre taste.
Service Issues
Customers frequently reported poor service, including rude staff, slow drive-thru times, and mistakes with orders.
Cleanliness
Multiple reviews highlighted cleanliness issues, with dirty dining areas, overflowing trash, and unsanitary conditions noted.
Positive Staff Interactions
Despite service issues, some customers praised specific staff members for their friendliness and helpfulness.
Value Concerns
Several customers felt the food was overpriced for the quality received, with some stating it was not worth the money.
- JBJim BaumgartnerNov 17, 20253.0Food can be pretty good, but I expect a few more chips and more chicken in my burrito. Can be slow to get the orders out. Clean restaurant that is an OK value.
- AHAlvenna HolmesNov 11, 20255.0Try their new queso Chicken breedable it was the best. The restaurant itself had a number of dirty tables hard to find a clean one to sit at.
- MLMary Ellen LopezNov 9, 20255.0Went for lunch Sat around.12:30 went through.drive thru the.girl at the window was like a lump.on a log no customer service just just took our money,.no thanh.u them no salsas, no napkins,them she gave us spoons for a salad spoons ,she them closed that window as fast as she could ,I love Pollo loco but thete customer service needs work will wait.awhile before I go.back
- FGForrest GallegosNov 8, 20251.0Got a chicken avocado burrito and it tasted like the ocean. I don't think they have seafood here so that's even crazier. Waste of money. Won't be back. 🙅
- SVSarvannis Y (Vordakoz)Oct 28, 20254.0The El Pollo Loco has great food, generous portions, and friendly service — no complaints there! But for such a big chain, it’s surprising they don’t offer a military discount. Less than 1% of Americans serve, and it would be a simple, meaningful way to show appreciation. Hopefully they’ll consider adding one in the future — it would make an already great experience even better.
Frequently Asked Questions About El Pollo Loco
What is the address of El Pollo Loco in Kingman, AZ?
El Pollo Loco is located at 1969 E Beverly Ave, Kingman, AZ 86409, US.
What are the opening hours of El Pollo Loco in Kingman?
El Pollo Loco is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco in Kingman offer delivery services?
Yes, El Pollo Loco offers delivery services in Kingman.
Can I order food from El Pollo Loco online?
Yes, you can order online through their menu at https://order.elpolloloco.com/menu/.
What payment methods does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa cards for payment.
Does El Pollo Loco provide free Wi-Fi to customers?
Yes, El Pollo Loco offers free Wi-Fi to its customers.
Is there a drive-through available at El Pollo Loco in Kingman?
Yes, this location has a drive-through for convenient service.
What nearby Mexican restaurants can I visit around El Pollo Loco?
Nearby Mexican restaurants include Plaza Bonita and another El Pollo Loco location, both within close proximity for your dining options.
Are there any mobile phone stores near El Pollo Loco?
Yes, nearby mobile phone stores include GoWireless Verizon Premium Retailer, Verizon, and Cricket Wireless Authorized Retailer, great for any phone or accessory needs while visiting.
What other shopping options are available near El Pollo Loco?
You can visit Big 5 Sporting Goods for outdoor gear, Boot Barn for footwear and apparel, and Big Lots for discount shopping nearby.