Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude or unhelpful staff, with several instances of poor service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.
Speed of Service
Customers frequently complained about slow service, particularly during peak hours, with long wait times for both drive-thru and in-store orders.
Food Quality
Several reviews mentioned cold or stale food, with some customers receiving items that were not fresh or improperly prepared.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of food on certain occasions.
AT
Andy T
1 day ago
1.0
I have tried to be understanding and patient but for the last 3 times I have ordered from this place my meals have been wrong or they forgot items. I understand accidents happen but it’s been repeatedly happening I am no longer ordering from this place again. Also not to mention every time I go in the bathrooms and the dining area are super disgusting and the staff is rude and seems pissed off when I tell them they forgot items in my order.
AR
Alfredo Ramoa
6 days ago
2.0
Horrible service through the drive through. Seemed like he didnt know what came with the combos. Never asked me for my choices he punched the order in how he wanted. Seemed like i had to force words out of him. Then they forgot to give me my complete order. Had to park and check the order to find out it was short two meals that I was charged for. Get off and go claim them. Horrible service all around.
JB
Juana Maritza Bautista
Jan 3, 2026
4.0
Drive thru employee was rude and rolled her eyes when told ceramel frappé was missing chocolate drizzle as paid for
JA
Jonathan Aspeytia
Jan 2, 2026
5.0
The lady in drive thru we handling both lanes by herself & very smoothly, made sure I had my code right & got us all right through, very impressive!! 😁
SI
Second II
Dec 21, 2025
3.0
Overworked and under staffed. Long wait for order this Sunday 12-21-25 @ 10am. Ordered double quarter pounder with cheese. These burgers are another casualty of shrinkflation! Teeny for a $9.00 burger. Very disappointing.