Jimmy John's

3.8
194 reviews

About

Sandwich Restaurant

Location

Jimmy John's
13824 W McDowell Rd, Goodyear, AZ
85395, United States

Hours

Reviews

3.8
194 reviews
5 stars
98
4 stars
35
3 stars
15
2 stars
16
1 star
30

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and staff being unresponsive or rude.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about sandwiches being poorly made, lacking ingredients, or not meeting expectations.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing issues with order accuracy, cleanliness, and management's response to complaints.

Positive Feedback

Despite the negative reviews, some customers praised the quick service and friendly staff at certain locations, highlighting good experiences with specific employees.
  • PC
    Paul Chen
    Dec 27, 2025
    1.0
    Scary quite with no music in the building. It was late night with 2 young employees with no head covering(why? open cap does not count) and work on the food preparation station. Very concerned they have not received health code training.
  • TS
    Tony Sherman
    Dec 18, 2025
    5.0
    Love my Jimmy John's! #9 Italian Night Club is the bomb!
  • GM
    G M
    Oct 26, 2025
    1.0
    It took over an hour for my food to make it to my house. Then after opening it my to find This horrible sandwich was an absolute let down. I’ve never liked jimmy John’s because I’ve have 2 other bad experiences with them over the past couple years. Figured to try and give them another shot and this is what I get. An ice cold horribly made sandwich. There are no excuses to be making sandwiches that look like this. Sad how you charge people money for a product like this and act like you’re providing a good service. If I could give them no stars I would. Meats are always weird looking and tasting too. Sandwich was to be toasted and it was soft and soggy. 👎👎 Be better! 50$ for two regular sized basic sandwiches and a pickle is crazy!
  • JB
    joseph byler
    Oct 25, 2025
    1.0
    Absolutely terrible experience. Beware of this location! I came in with my family on Saturday for lunch and was told we’d have to wait 10–15 minutes just to place an order. I had two hungry kids with me who just wanted a sandwich, and instead we were turned away. I understand the employees were busy, but that’s no excuse to refuse service or turn customers away—especially when the company prides itself on being “freaky fast.” I’ve been a loyal Jimmy John’s customer for years, but after this visit, I’m done. I will not eat at any Jimmy John’s again. This location completely ruined the brand for me.
  • VR
    Valerie Page, RHIT
    Oct 22, 2025
    2.0
    This is the $15 Tuna sub that was delivered… what in the world… where is the rest of it??? Barely any tuna made it in the sub.