Jimmy John's

3.1
279 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1120 N Estrella Pkwy, Goodyear, AZ
85338, United States

Hours

Reviews

3.1
279 reviews
5 stars
104
4 stars
36
3 stars
21
2 stars
22
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling unwelcomed and frustrated by the lack of basic customer service.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and poor handling of special requests.

Speed of Service

Many customers experienced long wait times for their orders, contradicting the 'freaky fast' promise, with some waiting over an hour for delivery.

Food Quality

Several reviews mentioned hard bread and poorly made sandwiches, leading to dissatisfaction with the overall food quality.

Cleanliness

Customers noted that the restaurant was often dirty, with unclean tables and food preparation areas.
  • RH
    Robert Honeycutt
    Jan 4, 2026
    3.0
    One of the two front entry doors is always locked. Why is this a thing?
  • MT
    Matyiah Traeholt
    Jan 4, 2026
    3.0
    Do not recommend the pesto Bow tie salad, portion for price isn’t worth it and I’m not sure if I got a bad batch the the noodles had a bad taste and texture which has never happened with past orders. Took two bites and couldn’t get past it. However my hunterclub was great toasted! The picture is before I took a bite, so not worth almost $4.
  • RT
    Randy Truselo
    Dec 29, 2025
    1.0
    Use to really enjoy this place
  • MI
    miguel ibarra
    Dec 5, 2025
    1.0
    I want to report that there's a racist person in this location. In 12/05/2025 at 8:30 PM, I went to pickup an order and there was a young female teen (like 16 years old), since I arrived, she pretended to not understand a single word that I was pronouncing. When I ask her what was the problem, she was still pretending to not understand any word. Terrible attitude, horrible human being, do not go to this location. Manager of this location, if you want to have more details send a message, I will be happy to provide information, as I am regular customer and like JJ, this kind of people should be attending customers.
  • JJ
    Jean
    Nov 25, 2025
    1.0
    This location has gone steadily downhill over the past year. Staff is impatient and rude when asked any questions about the menu and in a hurry, even with no other customers in line, to take your order. Waited more than 20 minutes, only one person ahead with one sandwich, which wouldn't have been a big deal accept that I get home and ALL of the sandwiches have issues. Spent more than $50 on mostly bread with missing or sparse ingredients. The kicker? Remember that rude staff member who was in a hurry to make us order? It was the supervisor of the other workers and they seemed angry / frustrated to even be there. That was the last time we will be wasting our money at this location. ** Wrote to Jimmy Johns and received an email stating that this is an independently owned location and the information was shared with the owner. No response from anyone who is responsible for the location at the time of this review.