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Dairy Queen Grill & Chill

3.6
(1646 reviews)

Business Details

13365 W McDowell Rd, Goodyear, AZ
85395-2631, United States
(623) 271-7289
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
13365 W McDowell Rd, Goodyear, AZ
85395-2631, United States

Hours

Reviews

3.6
1,646 reviews
5 stars
765
4 stars
297
3 stars
143
2 stars
97
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unresponsive staff, leading to frustration.

Food Quality

Several reviews highlighted inconsistent food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others reported rudeness and lack of professionalism.

Cleanliness Concerns

Some customers noted cleanliness issues, including unpleasant odors and unsanitary conditions.

Positive Highlights

Despite the negatives, there were positive mentions of delicious ice cream and some good experiences with staff.
  • AR
    Alex Ringenbach
    5 days ago
    1.0
    WARNING TO PEOPLE WITH FOOD RELATED ALLERGIES I had gotten a vanilla milkshake from this Dairy Queen like I had many nights before but this time as I drank it something hard sucked up to my mouth! I, of course, spat it out and it seemed to be a piece of chocolate which was strange since I never thought chocolate was included with milkshakes. Just think about it what if that chocolate was an allergen like peanuts etc… people could genuinely die because of this negligence. If I got a piece of what I can only assume is chocolate then what else can he mixed in with my food. No problem with the DQ brand just this store suddenly.
  • HF
    H J F
    5 days ago
    1.0
    We had over a $50.00 order, 3 large blizzards, 2 of which were the new cookie mint blizzards, that were supposed to come with a cookie mint dip cup (look at the image on DQ website). We received a tiny side condiment cup! What are we supposed to do with that? How can we even dip in this? My hubby got a large oreo blizzard had very very little to almost no oreo pieces in it. This is the 3rd time for this similar situation but i never called on the other 2 episodes. The chicken strips in The Flame Thrower chicken basket that I got for my son were NOT cooked all the way! The french fries were cold. Threw them out because I didn't want him to get sick. I tried to call but no one answered and I work the night shift, so I was not able to take them back, otherwise I would have. Just very dissapointing.
  • KG
    Kimberly Greene
    Feb 14, 2026
    1.0
    We finally received our order 30 minutes after the time it was supposed to be ready. Came home only to find they completely messed up the order. Tried calling but I guess nobody answers the phone anymore.
  • NO
    Neva O
    Feb 12, 2026
    5.0
    Usually 3 cars in line or less. This is great being that it is in a crowded area. They always get my order correct and never forget the spoon or napkins. That team of youngsters in there hold it down. Keep up the great work!
  • AA
    AZG
    Jan 24, 2026
    1.0
    Came to order my food at 5:35 pm on 1/24/2026. I spent $30.00. I ordered a cheese cake blizzard, bbq basket with a side of regular fries, and onion rings. They told us to moved to the side for the rest of the food. They never brought the food out. we waited til 6:05p. all of our food was cold the onion rings, the fries, and the BBQ chicken basket came with no BBQ sauce. We waited to long for it not to be right. the store is full of young teenage Mexicans. We went back in to make them aware. they were rude, did not apologize for never bringing the food, did not apologize or try to give us fresh hot food for their wrong doing. They regave me a new basket and my chicken was not done in that one. as if they tried to purposely make me sick.. be careful eating at this dairy queen. if you are trying to sue and get paid go here they forever make mistakes. Someone is not properly training these employees or the employees do not care about the brand of this franchise. There's only so many they must want to lose the rest they still have.

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Goodyear, AZ?

Dairy Queen Grill & Chill is open from 10:00 AM to 11:15 PM Monday through Thursday and Sunday, and until 12:15 AM on Fridays and Saturdays.

Is Dairy Queen Grill & Chill in Goodyear family-friendly?

Yes, this location welcomes families and offers booster seats, high chairs, and is wheelchair accessible.

Brand Certified Facts from Dairy Queen Grill & Chill

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Certified March 01, 2026Yext Knowledge Graph
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