Chipotle Mexican Grill

2.7
324 reviews
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About

Mexican Restaurant
Chipotle Canyon Trails is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
655 S Cotton Ln, Goodyear, AZ
85338, United States

Hours

Reviews

2.7
324 reviews
5 stars
95
4 stars
29
3 stars
23
2 stars
27
1 star
150

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked meat, old ingredients, and inconsistent portion sizes.

Customer Service

Many reviews highlighted poor customer service, including rude staff, long wait times, and unacknowledged complaints.

Portion Sizes

Numerous customers expressed dissatisfaction with small portion sizes, often feeling they did not receive value for their money.

Cleanliness

Several reviews mentioned the location's cleanliness issues, with dirty dining areas and food prep spaces.

Order Accuracy

A significant number of customers experienced problems with order accuracy, including missing items and incorrect food preparation.
  • OO
    Olive
    2 days ago
    1.0
    This place is always a mess. They give you the smallest portions and the employees are always so rude… even to each other. Every time I come to this location it’s a bad experience. The counter always looks so dirty. They have no customer service skills and it’s sad.
  • AF
    Ana F
    Nov 15, 2025
    1.0
    I was debating between Pollo Loco or Chipotle & I was very disappointed with my choice. This was about the saddest SALAD I have EVER purchased! There was about 10 pieces of lettuce maybe less. Definitely not worth the money. The chimichurri was very good though.
  • US
    Uncle S
    Nov 7, 2025
    5.0
    As of Nov 7, 2025. Today was great. Rice beans perfected. Chicken as well. The sever did not skimp on the protein. Friendly staff. Keep it up. Remember don't be greedy with your protein servings
  • RM
    Richard Matusz
    Nov 2, 2025
    1.0
    Went two weeks ago and 1/3 of the steak was fat, quality of.food has gone down then again tonight gave them another opportunity and again the meat was mostly fat and the lettuce was soaking with water and had a fishy smell to it. My wife.and I will. Ot.be going back to.the Cotton Lane Goodyear facility again and recommend all of you don't go.
  • WG
    Will Gutierrez
    Oct 24, 2025
    1.0
    WHY IS THE SERVING OF “STEAK” (literally the entire ladle used to scoop the small pile of “steak”) ALL COMPOSED OF FAT? WHAT IS THE CHALLENGE OF TRIMMING THE STEAK SO THERE IS EDIBLE MEAT (it’s not cheap to buy a bowl) SO I EXPECT MORE MEAT AND LESS OF THE FATTY CHEWY NON-EDIBLE TISSUE THATS LEFT ON EACH CUT OF STEAK. EVERY TIME WITHOUT FAILURE THERES TONS OF FAT ON THE STEAK!!!! AM I LYING? DO BETTER.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Canyon Trails offer?

Chipotle Mexican Grill offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill located at 655 S Cotton Ln?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.