Chipotle Canyon Trails is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or mistreated during their visits.
Food Quality
Customers reported inconsistent food quality, with complaints about undercooked items, cold food, and poor portion sizes.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with unsanitary conditions affecting the overall dining experience.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders.
Value for Money
Customers frequently expressed dissatisfaction with portion sizes relative to the price, feeling they did not receive adequate value for their money.
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noelani norton
6 days ago
1.0
Tell me why this isn’t the first time i’ve received my guac with something in it…… I literally took a bite into the outside of the avocado. This is sick and disgusting.
LP
Logan Patterson
Jan 3, 2026
3.0
The customer service could be better, but it’s not In N Out so what do you expect. My biggest complaint is the lack of seasoning on the food compared to the location off of Litchfield. The food here is always way more bland for some reason. Very middle of the line experience.
DB
David Bojorquez
Jan 3, 2026
1.0
Very very rude employees, acting like if the food comes out of their paychecks or something cause it amazes me how stingy these people are with their portion sizes, chips were old and stale, if you want good Chipotle go to any other location this one sucks.
ZA
Zoie Alford
Dec 22, 2025
1.0
The girl with the big blocky eyebrows that was working the online order line at 2:00pm today is rude and has a horrible attitude every single time I come into this chipotle. Today she looks right at me while there is nobody else in line and just completely ignores me. She’s a nasty person through and through.
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Brandy Moore
Dec 12, 2025
1.0
This is the second time I’ve came into the location and the mixed girl at the front with the glasses is the cashier. She always has an VERY NASTY attitude and always very unfriendly today I went and got a burrito and a bowl for my son. The receipt seem a little higher, so I looked at it. They charged me for a double chicken when in fact, I did not ask for double chicken. Ask for my money back and the manager was like well. It had a red tag on it . I don’t work here so I don’t know what you’re talking 1 and number two you’re not going charge me for something I DID NOT ASK FOR! and then the I hate my job resting face cashier proceeds to ask him do you want us to take the burrito and remake it? Lol like PLEASE DO! And when I asked her to remake it, she said I won’t be remaking nothing but didn’t you just ask the manager if you should?. She needs to be fired immediately. I am so upset by the way I was treated in this chipotle. I will be emailing corporate.
What nearby health and beauty services are available around Chipotle Canyon Trails?
Near Chipotle Canyon Trails, you can find skin care centers like Natural Appeal Aesthetics and Skin Radiance, as well as salons like Phoenix Nail And Spa and Great Clips.
How can nearby transit or services help me when visiting Chipotle Mexican Grill Canyon Trails?
Nearby services such as Chase ATM, Bank of America, and UPS Access Point can assist with your financial and mailing needs during your visit, making your trip convenient.