Chipotle Canyon Trails is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including undercooked meat, old ingredients, and inconsistent portion sizes.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and unacknowledged complaints.
Portion Sizes
Numerous customers expressed dissatisfaction with small portion sizes, often feeling they did not receive value for their money.
Cleanliness
Several reviews mentioned the location's cleanliness issues, with dirty dining areas and food prep spaces.
Order Accuracy
A significant number of customers experienced problems with order accuracy, including missing items and incorrect food preparation.
OO
Olive
2 days ago
1.0
This place is always a mess. They give you the smallest portions and the employees are always so rude… even to each other.
Every time I come to this location it’s a bad experience. The counter always looks so dirty. They have no customer service skills and it’s sad.
AF
Ana F
Nov 15, 2025
1.0
I was debating between Pollo Loco or Chipotle & I was very disappointed with my choice. This was about the saddest SALAD I have EVER purchased! There was about 10 pieces of lettuce maybe less. Definitely not worth the money. The chimichurri was very good though.
US
Uncle S
Nov 7, 2025
5.0
As of Nov 7, 2025. Today was great. Rice beans perfected. Chicken as well. The sever did not skimp on the protein. Friendly staff. Keep it up. Remember don't be greedy with your protein servings
RM
Richard Matusz
Nov 2, 2025
1.0
Went two weeks ago and 1/3 of the steak was fat, quality of.food has gone down then again tonight gave them another opportunity and again the meat was mostly fat and the lettuce was soaking with water and had a fishy smell to it. My wife.and I will. Ot.be going back to.the Cotton Lane Goodyear facility again and recommend all of you don't go.
WG
Will Gutierrez
Oct 24, 2025
1.0
WHY IS THE SERVING OF “STEAK” (literally the entire ladle used to scoop the small pile of “steak”) ALL COMPOSED OF FAT? WHAT IS THE CHALLENGE OF TRIMMING THE STEAK SO THERE IS EDIBLE MEAT (it’s not cheap to buy a bowl) SO I EXPECT MORE MEAT AND LESS OF THE FATTY CHEWY NON-EDIBLE TISSUE THATS LEFT ON EACH CUT OF STEAK. EVERY TIME WITHOUT FAILURE THERES TONS OF FAT ON THE STEAK!!!! AM I LYING? DO BETTER.
What nearby health and beauty services are available around Chipotle Canyon Trails?
Near Chipotle Canyon Trails, you can find skin care centers like Natural Appeal Aesthetics and Skin Radiance, as well as salons like Phoenix Nail And Spa and Great Clips.
How can nearby transit or services help me when visiting Chipotle Mexican Grill Canyon Trails?
Nearby services such as Chase ATM, Bank of America, and UPS Access Point can assist with your financial and mailing needs during your visit, making your trip convenient.