Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff regarding orders.
Staff Attitude
Feedback indicated a mix of friendly and rude service, with some customers praising staff while others reported unprofessional behavior.
Cleanliness
The restaurant was noted for being clean in some instances, but there were also complaints about dirty restrooms and overall cleanliness.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, poorly made, or incorrect food items.
JB
John Brownlee
4 days ago
2.0
Tried to order a sausage McMuffin but they didn’t have sausage. They didn’t have mcchicken McGriddle either. Wasted my time in the slowest drive thru I have been through.
VM
Virginia R (The More The Messier)
Feb 5, 2026
2.0
Why, oh, why in this town would you not have a playground? Phoenix has hundreds. You guys have one. You could have given the kids something to do and it would being in more parents which would being in more money.
LU
Leo Urias
Feb 3, 2026
5.0
Fast service. They got our orders correct. That's a big one for me.
KB
Kelly Batchelor
Jan 26, 2026
5.0
We came here for a coffee and a restroom break. The restroom was clean and the staff is wonderful and very friendly and attentive. The coffee wasn’t very good, but we’re giving 5 stars for a consistently great staff. Thank you for the smiles. That’s a tough job and we have a lot of respect for the employees
JB
Josh Blood
Jan 18, 2026
1.0
Wow. This McDonald’s is crap.. I ordered food thru the drive thru with extra onions. I paid cash and since the line was long and the girl was doing multiple things I skipped getting a receipt..got the order and moved past the second window.. I opened the burger and It came with no onions.. .. I then walked in and asked do my receipt. I told her I didn’t have one but just left drive thru window.. she was very rude and said that she suggests that next time I get a receipt.. I suggested that next time they read the actual order and prepare the order as it was paid for.. then walked out without a refund or my food with some deep frustration.
AVOID THIS PLACE AT ALL COSTS!!
I went to the Burger King next door and got served a great meal without any hassle and decided that this needs to be reported.
No wonder it’s only a 3.3 star rating..
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