Service Quality
Customers frequently praised the friendly and helpful staff, with specific mentions of individual employees providing excellent service.
Food Consistency
There are mixed reviews regarding food quality, with some customers reporting fresh and hot meals while others experienced issues with incorrect orders and poor food preparation.
Order Accuracy
Many reviews highlighted problems with order accuracy, including missing items and incorrect customizations, leading to customer dissatisfaction.
Pricing Concerns
Several customers expressed concerns about pricing, feeling that the food did not match the cost, particularly regarding portion sizes and quality.
App Experience
The mobile app received criticism for being buggy and difficult to navigate, impacting the ordering experience for some customers.