Jimmy John's

4.1
354 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5890 W Thunderbird Rd, Glendale, AZ
85306, United States

Hours

Reviews

4.1
354 reviews
5 stars
220
4 stars
49
3 stars
26
2 stars
13
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual employees who provided exceptional service.

Food Quality

Feedback on food quality was mixed; while some enjoyed their sandwiches, others reported issues with freshness and incorrect orders.

Cleanliness

Several reviews noted that the restaurant was clean and well-maintained, contributing to a pleasant dining experience.

Service Speed

Multiple customers expressed disappointment with slow service, particularly during peak hours or when the staff was short-handed.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong ingredients.
  • MK
    Melody Klaar
    Oct 2, 2025
    2.0
    I walked into this Jimmy Johns expecting a sandwich at least something equal or better than its competitors. Boy was I wrong. I ordered the beach club. There was supposed to be avocado on the sandwich... what I got was as if someone breathed over gently in the air a scent of avocado. The rest of the toppings and meat had a very artificial taste. The bread was hard and stale. The atmosphere was cold and clinical. The employees clearly hated their jobs and were miserable working there. Hey, I get it. I would be too if I worked there.
  • JD
    Jane Doe
    Sep 14, 2025
    5.0
    Makayla is so nice and the food is always amazing
  • CB
    Chad Bills
    Aug 12, 2025
    3.0
    40.77 for 2 subs and they weren't close to the best I've had at other sandwich shops
  • AK
    Amber Kenyon
    Jul 18, 2025
    5.0
    ⭐⭐⭐⭐⭐ I just had an amazing experience at Jimmy John’s! I placed a catering order this morning at 10:30 for 48 sandwiches, and to my surprise, they were ready exactly when I arrived. The general manager, JT, did an outstanding job putting everything together in such a short amount of time. The service was not only professional but also personable, making the whole experience enjoyable. I will definitely be ordering catering from them again! Thank you, JT, and team!