Mixed feedback on customer service; some praised friendly staff while others reported rudeness and order inaccuracies.
Food Quality
Inconsistent food quality noted, with some customers experiencing issues like incorrect orders and food safety concerns.
Speed of Service
Service speed varies; while some customers enjoyed quick service, others reported long wait times and delays.
Pricing
Many customers found prices to be high relative to portion sizes and quality, leading to dissatisfaction.
Cleanliness
General cleanliness of the location was appreciated, though some noted issues with restroom maintenance.
MS
Michael Salvatore
Dec 23, 2025
4.0
Would have given 5 stars if order notes were followed! Make sure you have napkins if you're trying the new Toasted Pizza Sandwiches! They're messy but very tasty!
MA
manny A
Dec 5, 2025
1.0
What’s the point of having a phone for the buisness if when you call they answer and then hang up on you without even saying hey were Busy come into the store. Maybe some sort of training for customer service is necessary as that’s not how you should interact with people who want to spend money at your facility.
OT
Obi Two
Dec 2, 2025
1.0
Unbelievable! Ordered while inside store and received the wrong items. I ordered 2 giant #11 sandwiches and got totally different sandwiches.
WN
Warren Norgaard
Oct 28, 2025
5.0
Food is always good, staff are friendly, service is fast. What more could you ask for?
MR
Michael Richartz
Oct 11, 2025
1.0
I Ordered a sandwich this morning was over an hour.. I live 3 minutes away... But ok things happen.. The disgusting thing is there was other stuff in my sandwich not just deli meat. It was full of wax paper not just one piece it was every layer of meat that was pre sliced on wax paper they put the paper in too and there was small pieces of other stuff I think it was string and something else... So I call the store and tells right off hes not making another and basically tells me to bad.. I wasn't even thinking of getting another especially after that one I was calling to tell him he has a quality control problem and should talk to whoever is making them etc but he was worried over $12... Pathetic.. And yes I do have pics.
Back to Firehouse Subs