Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Glendale,AZ, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,099 reviews
5 stars
483
4 stars
218
3 stars
149
2 stars
67
1 star
182
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the flavor of the chicken, there were consistent complaints about portion sizes, overcooked items, and food safety issues, including spoiled chicken.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders, leading to a negative dining experience for many.
Cleanliness
Several customers reported that the restaurant was dirty, with unclean dining areas and restrooms, which detracted from their overall experience.
Pricing Issues
Customers expressed dissatisfaction with pricing, noting discrepancies between menu prices and what they were charged, as well as feeling that the food did not justify the cost.
Atmosphere
The dining environment received mixed reviews, with some customers enjoying the ambiance while others complained about loud music and uncomfortable temperatures.
- SDShereice DominguezOct 24, 20255.0Amazing food especially the church's. Mmmmmm
- AMAnderson MoncadaOct 23, 20255.0Muy rico
- AAalma arambulaOct 13, 20253.0The food is delicious don’t get me wrong. Love everything here. But for a double chicken tostada. The amount of chicken is very minimal. I should have just got the regular and probably had more chicken. So sad. The chicken is the best part!
- KDKevin DavisOct 3, 20251.0The chicken smelled spoiled when I arrived home. If it was, someone could have gotten sick. I threw it away
- EOElizabeth OverbergOct 1, 20251.0Out of chicken???? Seriously? And let's discuss the classic tostada salad. Since WHEN did the shell become a big, SALTY, bowl shaped Dorito?? This food is HORRIBLE!!!!! Come on El pollo,.... DO BETTER. Not going back for sure and NOT REACHING OUT.
Frequently Asked Questions About El Pollo Loco
What are the operating hours of El Pollo Loco in Glendale, AZ?
El Pollo Loco in Glendale is open daily from 10:00 AM to 10:00 PM.
Where is El Pollo Loco located?
El Pollo Loco is located at 4325 W Bethany Home Rd, Glendale, AZ 85301.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services.
Can I order food from El Pollo Loco using a mobile app?
Yes, you can order via the El Pollo Loco app available on the Apple App Store or online at their quick order URL.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Visa, Discover, and payment by check.
Is catering available at El Pollo Loco?
Yes, catering services are available at El Pollo Loco.
Does El Pollo Loco have a drive-through service?
Yes, a drive-through is available at this El Pollo Loco location.
What nearby stores can I shop at after visiting El Pollo Loco?
After dining, you can visit nearby stores such as King of the Sole for shoes and accessories, Rainbow Shops for clothing, or Fallas Paredes for additional apparel options.
Are there nearby gas stations near El Pollo Loco for convenient refueling?
Yes, Fry's Fuel Center is located nearby, offering gas and convenience store services close to El Pollo Loco.
What are some nearby dining options close to El Pollo Loco?
If you're looking to explore other dining options near El Pollo Loco, you can try Jack in the Box for burgers or Panda Express for Chinese fast food.