Dunkin'

2.5
176 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Glendale, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5795 West Bell Road, Glendale, AZ
85308, United States

Hours

Reviews

2.5
176 reviews
5 stars
42
4 stars
20
3 stars
14
2 stars
13
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, long wait times, and incorrect orders, leading to a negative perception of service quality.

Product Availability

Many reviews highlighted frequent shortages of menu items, particularly donuts, and complaints about the quality of food and drinks served.

Cleanliness and Environment

Some customers appreciated the cleanliness and modern decor of the location, while others noted a lack of attention to customer service in the dining area.

Mixed Food Quality

While some customers enjoyed specific food items, many expressed dissatisfaction with the quality of food, particularly sandwiches and donuts.

Drive-Thru Experience

The drive-thru was often mentioned as slow and problematic, with several customers advising against using it due to poor service.
  • SC
    Sherry C
    5 days ago
    1.0
    Given incorrect order and rude service. It appears to be understaffed. Very poor selection of donuts and I went early so that appeared to be the norm. Wouldn't go to this location again.
  • MS
    Michael Saavedra
    Nov 15, 2025
    4.0
    Great product, they had an issue with their systems so I had to wait for like 10 in the drive threw when paying. Other then that, great location.
  • KA
    Kirsten Acklin
    Nov 5, 2025
    1.0
    I’d like to start off by saying it takes a lot for me to leave a review. Especially a negative one. However I think it’s extremely important people read these reviews and avoid this location if possible. 1.) very rude customer service. I always give people grace… that was over-exhausted here. I went to take my order and they stopped talking half way through. I waited quite sometime before pulling forward. I finally do and get to the window and they are charging me already… so I asked what for as I didn’t finished my order. The cashier scoffs and walks away and says “she needs to place an order again”…. I felt so awkward. 2.) I ordered no meat on my bagel, I’m vegetarian. & whip cream in my coffee and other additions due to my diet. I was given the food completely wrong…. At this point I gave up. She shuts the window and doesn’t give me my coffee. I wait a moment and she opens the window back up… I said “can I have my coffee please?” She says “what coffee exactly??” Then puts one together. Keep in mind the $6 meal deal includes a drink. 3.) I was waiting over 10 minutes and I finally left after all said and done with the wrong food, couldn’t eat it. & the incorrect coffee and no straw. The customer service made me feel sooo awkward. They basically took my money to not give me a single thing I asked for. Please avoid this location.
  • AM
    Aireka Martinez
    Oct 26, 2025
    1.0
    Service of if I could give a -5 star I would me and my kids have been there 2 times drive thru person was rude no customer service skills at all only go to this location because one of my kids one Dutch Brothers. The other one wants Dunkin the first time the person was rude. Thought I would try it again. Try it again will not be going back.!!
  • KK
    KalePix
    Sep 26, 2025
    1.0
    Ignored my request for the donuts and keeps skipping my order to be made, even serving those here after me, I've been waiting for almost half an hour now

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Glendale, AZ?

Dunkin' in Glendale, AZ is open Monday to Thursday from 4:00 AM to 8:00 PM, Friday from 4:00 AM to 5:00 PM, and Saturday and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.