Dunkin'

2.5
180 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Glendale, AZ for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5795 West Bell Road, Glendale, AZ
85308, United States

Hours

Reviews

2.5
180 reviews
5 stars
43
4 stars
20
3 stars
14
2 stars
15
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness, lack of acknowledgment, and slow response times.

Order Accuracy

Many customers reported receiving incorrect orders or missing items, leading to frustration and dissatisfaction.

Product Quality

Feedback indicated issues with food quality, including stale donuts and poorly made drinks, with some items described as inedible.

Cleanliness and Environment

While some customers appreciated the cleanliness and atmosphere, others noted that the service experience overshadowed these positives.

Staff Attitude

Several reviews mentioned that staff appeared unmotivated or unfriendly, impacting the overall customer experience.
  • GR
    Gary Rawson
    1 day ago
    1.0
    A 7 dollar special coffee drink that just tastes like burnt coffee. I can see why this place has horrible reviews. Go anywhere else.
  • FI
    Frankie ingram
    4 days ago
    2.0
    I asked for a ultimate breakfast sandwich which is advertised to have a croissant bun, but they served me a bagel and cold cheese
  • MM
    msalday_xoxo
    Nov 25, 2025
    1.0
    First, I LOVE DUNKIN but this location I would stay clear of. Customer service is by far the worst I ever encountered. The drive-thur speaker was either too low or the employee just didn't care to listen. I said my order over and over until I gave up and drove off! It was the easiest order....one HOT peppermint mocha and ICED Coffee. The employee was trying to make everything hot and add cream and sugar to the peppermint drink....insanity!!! I rather drive up the street to another location like I did than EVER patronize this location ever again!!!
  • NK
    Noah Kingston
    Nov 25, 2025
    2.0
    Yikes bikes! I dont know why i keep going back here but I swear it was the ladt time. I will drive a bit farther to get my favorite drink because this location isn't it. Trust me! Bad service, bad management, bad employees. They clearly need an overhaul and start fresh with proper training.
  • SC
    Sherry C
    Nov 19, 2025
    1.0
    Given incorrect order and rude service. It appears to be understaffed. Very poor selection of donuts and I went early so that appeared to be the norm. Wouldn't go to this location again.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Glendale, AZ?

Dunkin' in Glendale, AZ is open Monday to Thursday from 4:00 AM to 8:00 PM, Friday from 4:00 AM to 5:00 PM, and Saturday and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.