Chipotle Arrowhead Towne Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported poor customer service, including rude staff and long wait times.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, stale, or poorly prepared items.
Portion Sizes
Customers frequently mentioned inadequate portion sizes, feeling shortchanged on ingredients.
Cleanliness
Several reviews criticized the cleanliness of the location, describing it as messy and unsanitary.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals.
KR
Kenny Rodger
Oct 5, 2025
1.0
I drove 20 minutes to this specific location because it says they are open at 10am. They don't open until 11a on sundays(maybe every day?) 1 star will be changed to 5 stars after the hours are corrected on Google to reflect actual business hours.
SG
Samantha Goldstein
Sep 21, 2025
1.0
Very disappointed wish I can get a refund. A big bowl of nasty rice with barely anything else. What a disappointment
ET
Evan Tuza
Sep 20, 2025
1.0
The chips are soaked in grease and over salted. Nasty! 🤢
MO
mary ornelas
Sep 14, 2025
1.0
Don’t come in morning this the guacamole black from the day before
FW
Fannie Wang
Sep 12, 2025
5.0
Great service! The staff here are so friendly and helpful. Food is good as always.