Chipotle Mexican Grill

3.7
1200 reviews
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About

Mexican Restaurant
Chipotle 59th & Thunderbird is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5880 W Thunderbird Rd, Glendale, AZ
85306, United States

Hours

Reviews

3.7
1,200 reviews
5 stars
554
4 stars
229
3 stars
105
2 stars
79
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Portion Sizes

Many reviews mentioned dissatisfaction with portion sizes, often describing them as stingy or smaller than expected.

Food Quality

Feedback varied on food quality, with some praising freshness while others reported cold food, stale chips, and unsatisfactory ingredients.

Cleanliness

While some customers noted cleanliness, others reported unsanitary conditions and poor food handling practices.

Management Concerns

Several reviews highlighted issues with management, including poor staff training and inadequate inventory management.
  • CC
    Coleton
    Nov 17, 2025
    2.0
    I’ve visited this Chipotle location several times for takeout, and almost every time my order has been incorrect. The portions are inconsistent—they tend to overfill the bowls with beans, lettuce, and rice while skimping on the protein and salsa, which leaves the meal bland. The staff is always friendly and the wait times are short, but unfortunately the food quality at this location doesn’t reflect the standards of the brand.
  • AP
    Alex Peck
    Nov 13, 2025
    5.0
    My family eats here 3 times a week minimum. Chipotle is something we always budget for. Most of the time we dont even have to order anything at all because they know what we get. we have cheated on this location a couple of times in the past few weeks cause we were out on another side of town when we were ready to eat and it NEVER is as good as it is here. what I love about this location the most is the food is always at its freshest. we have been the first customer at opening up to the last customer at night, no matter the time of day they keep it fresh. the next best thing is the friendly customer service. everyone is so friendly if feels very welcoming as you enter the restaurant. the third best thing is how clean this place. I have never seen a dirty table here. they are constantly cleaning the soda fountain area and wipe down the line frequently..... I know this was long and you are probably thinking what's the catch, but there isn't. I can go on and on about how wonderful i think this place is but to the average review viewer that is going to see this doesnt care about all of that. Just know you can never go wrong with chipolte but this one goes above and beyond for every customer all the time.
  • MD
    Maddie Donner
    Nov 10, 2025
    2.0
    I typically go here and haven’t had issues until my visit today, went after 10pm and the workers were very unkind and dismissive. They took almost half of the food options off of the line in order to clean and had limited things to offer to myself and the customer behind me. As a customer I was hoping that if the establishment is open until 11 I could get the food and service I am used to during those hours.To be honest, if I knew they were going to take all of that food off the line I probably wouldn’t have visited. I am looking for a feedback form to write about my experience and can’t find one.
  • EW
    Emilie Wojtowicz
    Nov 7, 2025
    5.0
    This location offers the dependable Chipotle experience: fresh ingredients, customizable options, and quick service. The line moves efficiently even during busy times, and the restaurant is kept clean in a decent, convenient area. A solid choice when you want something fast and familiar.
  • TM
    Travel With me
    Oct 14, 2025
    1.0
    The worst experience at this location. If you come here after 9:30pm you will get poor service and bad attitude. They are very young and no responsibility. Basically, they don’t want any customer after 9:30pm. They removed all the chairs and everything even though they close at 11pm. If they do it around 10:30pm I will understand but before that, that’s bad management.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 59th & Thunderbird serve?

Chipotle Mexican Grill offers fast-casual Mexican food including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill located at 5880 W Thunderbird Rd, Glendale?

Chipotle is open every day from 10:45 AM to 11:00 PM.