Many customers praised the staff for their friendliness and helpfulness, particularly highlighting employees like Corvin, Gianna, and Mia.
Food Quality
The food received positive remarks for its taste and quality, with specific mentions of the steak and cheese sandwiches.
Cleanliness Issues
Several reviews pointed out cleanliness problems, including messy floors and overflowing trash, which detracted from the overall experience.
Order Accuracy
There were complaints about incorrect orders, particularly regarding sandwich types, indicating a need for improvement in order accuracy.
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Leonardo Lozano
Feb 16, 2026
5.0
Ari and Trinity were very helpful, kind, patient, and understanding when I first came in, considering it was my first time ever going to a charleys, I felt very welcomed and valued as a customer. 10/10 customer service, atmosphere, food, everything. I would recommend everyone eat here.
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Sheila M. Durazo
Feb 16, 2026
1.0
This is a Burger King. ….
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Leanne Scott
Feb 15, 2026
5.0
The man who rang me up was so nice. Full of energy. Great customer service. He had red hair.