Buffalo Wild Wings

3.4
3119 reviews

About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
9404 W Westgate Blvd, Glendale, AZ
85305, United States

Hours

Reviews

3.4
3,119 reviews
5 stars
1,216
4 stars
516
3 stars
342
2 stars
285
1 star
760

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long waits for food and drinks, and inattentive staff.

Food Quality

Many reviews highlighted cold, overcooked, or poorly prepared food, with several customers expressing disappointment in the quality of the wings and other menu items.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, including dismissive attitudes and lack of accountability from management.

Positive Experiences

A few customers praised specific staff members for their excellent service, highlighting that individual efforts can improve the overall experience.
  • MD
    Mike Dvorak
    Jan 3, 2026
    2.0
    Sound system repeatedly cut out during a major sporting event. Service was nearly non existent.
  • SP
    Sumanth Pruthvi
    Dec 20, 2025
    1.0
    Absolutely disgraceful. This location is a complete failure. On 12/18/25, we were seated at 8:50 PM. Our server took an order for 4 beers at 9:00 PM. Three beers showed up quickly, and then everything fell apart. By 9:30 PM, the show had already started and we were still waiting on the 4th beer. I reminded the server three times, and he flat-out ignored us—walking past our table repeatedly without even attempting to fix the issue. By 9:40 PM, nearly 50 minutes after ordering, we had no food, except for a couple of starters—and even those came with no plates, no spoons, no basic table service. This isn’t “busy,” this is incompetence. Calling the manager made things worse. He was short, bald, wearing glasses, and displayed zero professionalism. No apology. No concern. No effort to resolve anything. When we said we were unhappy, he looked completely fine with us walking out. To make it even more insulting, he aggressively grabbed the beers off our table—beers we hadn’t even touched because we were still waiting on the missing one. His attitude was arrogant, dismissive, and hostile. This is hands down one of the worst customer experiences I’ve ever had in the US. Other customers around us were also openly complaining about the service that night, and the manager’s response was the same—total indifference. I’ve been to this location before and it has always had problems—no greeting, no eye contact, painfully slow service—but this visit was on another level entirely. There is no leadership here, no accountability, and no respect for customers. Save yourself the frustration and do not come here. Management clearly does not care, and it shows in every aspect of the service.
  • MK
    murali krishnan
    Dec 18, 2025
    1.0
    Absolutely terrible experience. This place is filthy, smells awful, and the food is dry and low quality. Service is a complete joke — we waited 45 minutes at Bdubs and were never served. Not even basic acknowledgment. The manager was horrible and didn’t even bother to apologize or take responsibility. We cancelled and walked out without eating. Total waste of time. Avoid this place unless you enjoy being ignored in a dirty restaurant.
  • AA
    Aaron
    Dec 15, 2025
    5.0
    Had a great experience with the bar manager, Kaitlyn, She was responsive, helpful with options and pricing to meet my budget, and awesome at her job. I recommend getting her a nice BWW jacket and a promotion!
  • RL
    Rochelle Linares
    Dec 7, 2025
    1.0
    Food was cold the service was awful. I understand it was busy because of the Football game, but only seen our waitress once. But when we started to leave she was right there.

Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Glendale, AZ specialize in?

Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.

What are the operating hours of Buffalo Wild Wings in Glendale?

They are open Monday to Wednesday from 11:00 AM to 1:00 AM, Thursday to Saturday from 11:00 AM to 2:00 AM, and Sunday from 9:30 AM to 1:00 AM.