Einstein Bros. Bagels

Reviews

• BK

  Becky Koch

  Apr 3, 2026
  5.0
  Great staff willing to please & great food!
• DF

  Don Fenderson

  Mar 20, 2026
  5.0
  As a result of the recent change in managers, this store is cleaner and staff is more engaged in customer service.
• SJ

  Scott Jodoin

  Mar 17, 2026
  5.0
  Absolutely love coming here. I am always greeted and served with respect and love the small talk that I have with Amanda from time to time! I highly recommend stopping here on your way to work!
• SC

  Samuel Cartes

  Mar 14, 2026
  1.0
  The bagels are mini bagels. I thought it was a kids sandwich when I got my food. Unbelievable! Learn how to make a normal size bagel and stop being so greedy!
• AW

  Ashley Walden

  Mar 14, 2026
  5.0
  Every once in a while a customer service experience is so good it completely flips a bad situation around. This was one of those times. This morning I DoorDashed breakfast from Einstein’s while stuck on the couch with a very sick toddler who had decided I was not allowed to stand up, move, or exist outside of a three-inch radius. Parents know the rule — once a sick toddler claims you as their emotional support human, you’re not going anywhere. So there I was: starving, trapped, and negotiating with a tiny feverish dictator whose main demands were cartoons and constant physical contact. About 30 minutes later I got the notification we all wait for: “Your dasher is headed your way.” There was even the classic photo of my food sitting on the pickup shelf looking beautiful and ready to go. Perfect… right? Wrong! The next notification says my order was canceled because “Einstein’s couldn’t fulfill the order” and that I would receive a refund in 7 business days.. HUUUH?? Which was confusing considering my breakfast had literally just had a photoshoot proving it existed. At this point I was extremely hangry and fully prepared to rage-call the store. Amanda, the GM, was the one who answered — and thank goodness she did. She stayed calm (in that moment one of us had to), listened, and immediately went to check on what had happened. It turns out my order had been made exactly as expected and placed on the pickup shelf just like the picture showed… but someone had simply grabbed it and walked off with it… cough* cough* Glen my Dasher 👀 So somewhere out there is a mysterious Breakfast Bandit enjoying my sandwich…. Completely unrelated, Glen I hope it was cold and burnt when you ate it. Back to the only professional people that existed in this story.. Amanda handled the situation above and beyond. She explained everything, apologized, and even offered to make something that wasn’t their fault right if I came in the following week after my little one was feeling better. Obviously at this point I had word vomited my whole sob story to her (Sorry girl). When I told her I had already reordered through DoorDash, she personally made sure the new order was taken care of. And I have to give credit to the entire team as well. The second order showed up shockingly fast, and it was clear everyone was working like a well-oiled machine to make it happen. Not only did my sandwich and hash browns arrive, but the bag also had a cookie, a chocolate chip bagel for my daughter, a Rice Krispie treat, and a strawberry danish. At that point I felt like Einstein’s had just adopted my entire family. And honestly… every bite was perfection and my toddler finally ate something of substance that I didn’t have to force feed her. She took one look at that bagel and it was go time. Mistakes happen anywhere. What matters is how they’re handled. Amanda handled this one above and beyond. Her professionalism, patience, and leadership — along with a great team behind her — completely turned my morning around. Someone seriously give this woman a Customer De-Escalation Award (and maybe a cape), because she turned a very hangry mom into a very loyal customer. Because of her and her team, I’ll absolutely be back. 100/10 recommend!