Wendy's

3.8
778 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
727 South Cooper Road, Gilbert, AZ
85233, United States

Hours

Reviews

3.8
778 reviews
5 stars
351
4 stars
184
3 stars
86
2 stars
38
1 star
119

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others noted poor overall service and order accuracy.

Food Quality

There were numerous complaints about food being cold, improperly prepared, or not matching the menu descriptions, alongside some positive remarks about specific items.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a consistent problem with order fulfillment.

Cleanliness

Feedback on cleanliness was mixed, with some customers noting clean dining areas while others reported unsanitary conditions, particularly in the bathrooms.

Speed of Service

Customers frequently mentioned long wait times, especially in the drive-thru, despite low customer volume.
  • AA
    alexandurrr
    4 days ago
    2.0
    I placed a mobile order for 2 6 piece nugs and 2 chicken sandwiches. Everything was correct including the sandwich customization which I appreciate, however all the food was old and cold. I could have asked for it to be replaced but I didn’t have time. It’s on the staff to make sure they’re serving quality - or at least edible - food. I won’t be coming back here which is unfortunate because it’s near my house. If you wouldn’t eat it, don’t serve it.
  • AA
    ASP
    5 days ago
    2.0
    I couldn't eat because the music was too bad.
  • DJ
    Dan Johnson
    Dec 10, 2025
    3.0
    Perhaps it was an off night, but it was not good. Fries were overcooked, and burgers seemed like they were microwaved?
  • WW
    Website_Matt
    Dec 4, 2025
    5.0
    Not sure why people are hating on this location. The staff was super friendly, and my food came out fast.
  • SH
    Shahidah Harper
    Nov 21, 2025
    1.0
    First off, stop charging people for sauce. I mean I understand from a business standpoint that you want to watch the cost but can we at least get 1 free sauce with our purchase. How can you pick and choose what sauce goes with what food? Then I ordered large fries and got pretty much a small. I know there were rushing but also I got a few frozen fries added too. Corporate needs to reevaluate charging .50 cents per sauce. Come on now, at least .25 and a free one. This is getting ridiculous. I won't be back

Frequently Asked Questions About Wendy's

Is 727 South Cooper Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's 727 South Cooper Road, Gilbert, AZ?

The drive-thru at this Wendy's location is open daily from 6:30 AM to midnight.