Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gilbert, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 987 North Gilbert Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.8
919 reviews
5 stars
426
4 stars
186
3 stars
118
2 stars
49
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with complaints about management's lack of professionalism and responsiveness.
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poor attention to detail in fulfilling requests.
Food Quality
Several reviews mentioned subpar food quality, including cold, burnt, or improperly prepared items, leading to dissatisfaction.
Wait Times
Customers experienced long wait times for both drive-thru and mobile orders, often leading to frustration and disappointment.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their kindness and noted good experiences with certain food items.
- LNLeslie Nowak2 days ago1.0Waited a long time for our order to be taken. Waited a long time for our order to be brought out. After 30 minutes, with no food, we asked for a refund, that is when the supervisor got rude. She didn't want to issue a refund! Which was the cherry on top of a horrible experience.
- ARAntonio ReyesJan 4, 20261.0Food Delivery: So i reached this location for a pick up order. I always check if it’s closed. I saw 2 workers get out behind my car and get onto a car. “Maybe other’s are still in the restaurant.” Nope, the store was completely empty. I know some are frustrated and want to leave but why didn’t they tell me they closed? The saw my car waiting, they were 1 foot away from my car. Nope, they just left, didn’t tell me anything.
- SHSarah HDec 27, 20251.0This location has the worst service. They forgot half our food and when I tried calling them no one answered phones. I called several times and still no answer. I will not be coming back to this location.
- PBPua my heaven Nun yah biznessDec 20, 20253.0Kind of dark parking area around not enough lighting to know where to turn in to sonic. Waited a cool bit for food ordered online.
- LFliv fritzDec 17, 20251.0all we ordered was a cheesy baja chicken wrap and unfortunately we started eating nearly all of it before realizing the chicken was completely RAW. me and my brother decided to just throw it up and go back for compensation but this is extremely concerning, especially for us because my brother has MS and is immune compromised. we're just really disgusted and frustrated. the staff were really understanding which was nice and let us choose anything for comp, but we are never coming back. unfortunately, this is not even our first grievance with this location but definitely our last straw.