Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gilbert, AZ. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1654 E. Williams Field Road for the ultimate SONIC experience!
Location
Hours
Reviews
3.7
1,278 reviews
5 stars
530
4 stars
290
3 stars
162
2 stars
88
1 star
208
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude and unprofessional staff, with many experiences of long wait times and incorrect orders.
Food Quality
Several reviews highlighted issues with food preparation, including undercooked and overcooked items, as well as missing components in orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted enjoyable food items like slushes and shakes.
Mobile Ordering Problems
Customers expressed frustration with the mobile ordering system, citing long wait times and confusion regarding order status.
- SKSteve KDec 17, 20255.0Never have had a wrong order here. The food itself isn't 5 stars, but the price for what you get is 10 stars. The workers are usually very friendly and willing to fix any issues or answer any questions, and honestly until I pulled in I forgot this childhood staple of mine!
- JAJenny AlexanderDec 6, 20251.0Parked at a spot to try to order. Waited 5 mins with no response. Go through the drive through to order and wait over 15 mins. Mind you we are the first car to order. Drive off with our food and realize part of our order is missing. Try to tell someone but there’s no way to talk to anyone without going through the drive through again which has like 4 cars in it now. If you’re hungry, go elsewhere.
- LHL HNov 22, 20251.0So nice of them to make a pot of coffee fresh for me. Make sure the lids on it because I now have burns all over my hand. He over filled and didn't have the lid on it. I realize it was an accident but my hand had blisters on it. DO BETTER!!!
- LCLacroix CruiserNov 18, 20255.0Attended a drive in car show. Ordering without a car wasn’t easy.
- AMArlene. , MacDonaldOct 31, 20255.0⭐️⭐️⭐️⭐️⭐️ I want to give a huge shout-out to the Sonic on the corner of Williams Field & Val Vista in Gilbert! We came through during the busy Halloween rush for the 50-cent corn dogs, and even with the chaos, the service was outstanding. A special thank-you to Amy S. — she went above and beyond to make sure our order was perfect. She verified everything carefully, greeted us with a warm smile, and delivered service with an amazing attitude and great energy. It truly made our experience top-notch! Hats off to this location for hiring exceptional people like Amy. Fantastic job and thank you for the great service!