Service Quality
Numerous reviews highlighted poor customer service, with staff displaying rudeness, indifference, and lack of professionalism.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food preparation.
Wait Times
Customers frequently experienced long wait times for their orders, both for drive-thru and app orders, often exceeding reasonable expectations.
Food Quality
Several reviews mentioned food being undercooked, overcooked, or not meeting quality standards, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and enjoyed certain menu items like shakes and slushes.